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hace 3 semanas
About Us At Selective, we don’t just insure uniquely—we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Our unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including a listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year. Employees are empowered and encouraged to be uniquely themselves by bringing diverse talents, experiences, and perspectives to our shared success. Together, we form a high‑performing team that serves customers responsibly, helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Overview Provide advanced customer service to internal and external customers for personal and commercial lines policies across multiple service areas, including Billing and PaySync® Services. This role handles complex inquiries, transactions, and problem resolution, requiring strong technical knowledge of systems and processes. Responsibilities include managing customer issues, processing payroll and/or billing transactions, supporting premium audits, and contributing to departmental projects and process improvements. The position is designed to provide coverage across multiple service areas; employees will have a primary assignment but may be cross‑trained to rotate between functions based on business priorities, seasonal demand, or departmental needs. Flexibility and willingness to learn new processes are essential for success in this role. All duties must comply with legal and regulatory requirements. The targeted shift is 11 a.m.–7 p.m. EST, and during the six‑month training period the employee must be in our Branchville, NJ office. Responsibilities Manage high‑volume inbound calls in a call‑center environment, addressing Billing or PaySync inquiries, gathering detailed information for new loss reports and payroll submissions, educating customers, and setting expectations for claims or billing processes. Handle customer complaints, provide appropriate solutions and alternatives within time limits in a professional demeanor, and follow up to ensure resolution. Process and reconcile payroll data for PaySync accounts, including year‑end and mid‑year endorsements, and support premium audit processes. Negotiate audit pay plans within outlined guidelines and submit exceptions to the Billing Services team for review before offering to policyholders or agents. Market and assist with customer sign‑up for online services, troubleshoot and assist with self‑service calls, and update account information as needed. Act as a liaison with internal departments (Billing Services, Premium Audit, Underwriting) and external partners (agents, payroll providers) to ensure accurate and timely resolution. Contribute to departmental projects, reporting, and process improvement initiatives; assist in monitoring service levels and identifying gaps. Provide onboarding support and peer coaching for new hires; may assist with quality reviews and training. Maintain compliance with regulatory requirements and company standards for billing, claims, and payroll handling. Perform other related tasks as assigned to support multiple service areas. Qualifications High school diploma or equivalent required. 1+ years in the insurance industry or related field preferred. 3+ years in customer service preferred. Experience with billing, claims, or payroll processing. Bilingual skills are a plus. Excellent customer service and communication skills (verbal and written). Ability to multitask in a fast‑paced environment with attention to detail. Strong proficiency in Microsoft Office (Word, Excel, Outlook); familiarity with insurance systems preferred. Analytical and problem‑solving skills; ability to troubleshoot and resolve issues effectively. Ability to manage complex transactions and resolve escalated issues independently. Total Rewards Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of work and personal life. These benefits include comprehensive health care plans, a retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page. The actual base salary is based on geographic location, and the range is representative of salaries for this role across Selective’s footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs. Pay Range USD $53,000.00 – USD $73,000.00 /Yr. Additional Information Selective is an Equal Employment Opportunity employer. We respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, and different points of view and experiences—empowering employees to contribute new ideas that support our continued and growing success. For Massachusetts applicants, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Violation of this law would subject the employer to criminal penalties and civil liability. #J-18808-Ljbffr
