Consultant, Implementations

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. This is a client-facing and seasoned professional individual contributor role responsible for managing both routine and highly complex activities, along with identifying and resolving a wide range of technical and business issues. Operating independently with minimal guidance, the Implementation Consultant demonstrates strong initiative, strategic thinking, and accountability. The Implementation Consultant partners with Visa clients as a trusted advisor, leading the delivery of Visa products and solutions through the entire implementation lifecycle — from needs assessment to post-launch optimization. This position requires deep industry knowledge and the ability to influence client decisions, shape project outcomes, and drive strategic programs that enhance client performance and adoption of Visa services. Responsibilities Lead project management, implementation, and configuration for a wide range of complex client projects in assigned markets. Serve as a Subject Matter Expert (SME) in designated areas, products, and Visa services, providing expertise in both internal and client-facing engagements. Act as a strategic advisor to clients, understanding card program objectives, recommending best-fit solutions, documenting requirements, and ensuring seamless implementations with minimal customer impact. Manage client consultations, offering tailored recommendations and industry best practices to address specific business needs. Identify and present opportunities to enhance client performance, foster adoption of Visa products/services, and strengthen client relationships. Prepare and maintain comprehensive project documentation (project plans, status reports, meeting minutes, issue logs) and ensure risks are identified and mitigated. Apply Visa processes and methodologies to align deliverables with client priorities and market requirements. Coordinate and guide technical resources, plan and monitor certification testing, and negotiate with functional and division leaders to secure resources. Lead teams in prioritizing multiple concurrent projects under tight deadlines, providing mentorship, training, and guidance to other analysts and team members. Approve client program changes (e.g., project duration, scope changes, SLA waivers) and oversee monthly billing and project assignments. Report project accomplishments, deliverables, and performance results to management on a regular basis. Proactively identify and recommend opportunities for internal process improvement to increase efficiency, effectiveness, and client satisfaction. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD Bachelor’s degree or equivalent work experience. 7+ years of relevant experience in financial services, customer support, or project management (or 5+ years with an advanced degree). Proven experience implementing complex projects in the electronic payments or financial services industry. General knowledge of Visa rules, policies, processes, Visa message formats, internal systems, and industry practices. Demonstrated ability to lead complex client engagements and resolve high-impact issues with strategic solutions. Strong organizational skills with the ability to manage multiple priorities in high-pressure environments. Excellent verbal, written, and presentation skills. Ability to communicate effectively with executive, business, and technical audiences. Fluency in English and Spanish required. Portuguese is a plus. Comfort with public speaking and the ability to present confidently in large groups. Demonstrated ability to influence, build trust, and maintain positive relationships with clients and stakeholders. Experience mentoring and developing team members. Proficiency with Microsoft Office tools (Excel, PowerPoint, Word, Visio, MS Teams) and familiarity with project management and CRM tools (e.g., Dynamics, Power BI). Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. #J-18808-Ljbffr