Cloud Operations Engineer

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. Cloud Operations Engineer How You'll Make an Impact As a Cloud Operations Engineer , you’ll be the frontline support for our global infrastructure, playing a key role in ensuring 24/7 operational stability across our AWS-based environment. Your core responsibilities will include monitoring critical systems through platforms such as Datadog, PagerDuty, and CloudWatch, rapidly validating alerts, and escalating verified incidents based on clearly defined protocols. You’ll execute operational tasks, follow documented procedures for common issues, and manage standard maintenance activities. You'll also have opportunities to collaborate directly with senior engineers across SRE, DevOps, and Infrastructure teams, contributing to the resolution of a wide range of technical challenges and gaining exposure to complex, real-world systems. Acting as the central communication point during incidents, you’ll maintain clear, timely updates to stakeholders and facilitate smooth transitions between engineering and support teams. Our Network Operations Team You’ll be joining a brand-new team at the ground level, helping shape the future of SaaS operations for a company undergoing exciting growth. Working closely with SRE, DevOps, Security, and various Workload teams, you’ll be at the heart of collaborative problem-solving and operational innovation. It’s a rare chance to build, influence, and grow in a highly visible and impactful role. This role offers a rare opportunity to gain deep, hands-on experience in cloud operations and incident management while working alongside high-performing engineering teams. You'll build the foundation for growth into specialized areas like SRE, DevOps, or Infrastructure Engineering, with direct exposure to real-world systems at scale. What You Bring to the Team Support Kubernetes (EKS) environments by performing operational checks, validating pod health, reviewing logs, and assisting with incident triage during deployments and scaling events Assist with CI/CD pipeline operations by supporting deployments, rollbacks, and release verification in collaboration with DevOps and platform engineering teams using ArgoCD and GitHub Execute Infrastructure as Code changes and standard operating procedures using Terraform across cloud infrastructure and application services Monitor, triage, and validate incidents using observability and alerting tools such as PagerDuty, Datadog, Amazon CloudWatch, Prometheus, and Grafana, escalating to SRE, DevOps, or application teams as appropriate Execute documented runbooks and SOPs to resolve common operational issues, including basic AWS troubleshooting, infrastructure access requests (SSO, VPN, IAM), and deployment support Perform routine operational tasks such as configuration changes, maintenance activities, and standard change requests across cloud infrastructure and application services Contribute to operational excellence by maintaining and improving runbooks, updating documentation, and participating in post-incident reviews (RCA) to drive reliability improvements What Sets You Up for Success 3-4 years of hands‑on experience in DevOps, Site Reliability Engineering (SRE), or related operational roles with focus on cloud infrastructure Practical experience with Amazon EKS (Elastic Kubernetes Service) or other managed Kubernetes platforms, including container orchestration and operational management Hands‑on experience with CI/CD and GitOps deployment tools, particularly ArgoCD, Flux, or similar automation platforms Experience using Infrastructure as Code tools, specifically Terraform, for managing and automating cloud infrastructure Foundational understanding of the AWS service ecosystem including core infrastructure services (EC2, S3, RDS, IAM, VPC) Strong written and verbal communication skills in English with ability to provide clear, timely updates during high‑pressure incidents Detail‑oriented with strong documentation skills and ability to collaborate effectively across multiple teams in a fully remote, global environment Bonus Skills to Stand Out (Optional) Experience with monitoring and observability tools such as Datadog, Prometheus, Grafana, or Amazon CloudWatch Prior experience working in a 24/7 operations environment with hands‑on use of PagerDuty or similar on‑call and alerting systems Ability to write (not just read) Bash or Python scripts for automation tasks What to Expect - Your Journey with Us Behind Cloudbeds’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world‑class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion‑dollar industry, this is your chance to be part of something extraordinary. Overall 10 Best Places to Work | HotelTechAwards (2025) Top 10 People’s Choice (2024) Remote First, Remote Always PTO in accordance with local labor requirements Monthly Wellness Fridays - enjoy an extra long weekend every month Full Paid Parental Leave Home office stipend based on country of residency Professional development courses in Cloudbeds University Access to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 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