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Company Description R25_ This position is responsible for the administration and development of NielsenIQ’s Dynamics CRM platform and associated applications. Applications such as customized versions of Dynamics Sales and Dynamics Marketing, Customer Service across multiple business units. The role will be an integral member of the Sales Technology Administration team, train and coach the CRM admins and liaise with stakeholders from various business areas to understand and support their needs of the Dynamics and Power Platform environments. The role will also be to work closely with the Infrastructure and Operations team to ensure that all standards and security requirements are met and delivered. Job Purpose: Support the Sales/Marketing/Finance users in adoption of MS Dynamics 365. Involved in assisting with CRM Administration tasks and user requests. The person must be proactive, showcase ownership to increase user adoption and showcase servitude to user requests. Responsibilities Administration and support of the Dynamics 365 Customer Engagement applications including Sales and other configuration platform entities. Lead Coaching/Mentoring of CRM Administrators and Users via Learning Labs, Live User Support and Office Hours sessions. Maintenance of custom configurations and integrations of applications within the Dynamics 365 environments. Development of integrations of data and functionality using the Power Platform (Power Automate and Power Apps) Documenting and defining user requirements with product stakeholders, including flow charts, layouts and diagrams Establishes best practice for support of and knowledge sharing of the functionality of the Dynamics 365 and Power Platform environment. Contributes to and supports the Dynamics platform 3-year roadmap and the product SDLC. Work with the NielsenIQ Data Engineering and BI teams to ensure data integrity across the applications and datasets when using Dataverse using PowerBI. Qualifications Experience of Salesforce Sales Cloud Administration is preferred. Coaching/Mentoring Team and Users leading Learning Labs, Office Hours, Live Support Sessions. 2-4 years' experience of working with Dynamics 365, Office 365 and the Power Platform, experience working with the Dataverse and Azure Functions and Logic Apps Experience working as a System Administrator Experience of working with application management lifecycle tools/source control, Azure Devops/Github Experience of Application Development, using C#, .NET and PowerShell Experience of SQL Strong verbal and written communication skills and ability to interface with all levels of the organization Demonstrated ability to lead projects Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project Management, Strategic Insight Understanding of the core Dynamics 365 CRM modules with functional knowledge of the entire product suite Proactive. Able to influence and persuade. Strong customer service and interpersonal communication skills. Ability to analyze and interpret data in a challenging and insightful manner. Strong and articulate verbal and written communication skills. Efficient time management, ability to multi-task and detail oriented. Displays maturity and creative problem-solving skills in handling crises. Recommend improvements in work processes within area of responsibility. Analyses and interprets financial information to ensure the achievement of business targets and early identification of issues/crisis. Microsoft Certified Systems Administrator (MCSA) Dynamics 365 related certifications preferred. Experience of Salesforce Sales Cloud Administration is preferred. BA/BS Degree (4-year) Computer Science or related technical area is preferred. Strong verbal and written communication skills and ability to interface with all levels of the organization Demonstrated ability to lead projects Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project Management, Strategic Insight Understanding of the core Dynamics 365 CRM modules with functional knowledge of the entire product suite At least 2 year’s work experience related to Project Management/coordination w/ multiple stakeholders or Finance Fluent in English, Ability to work with Global Teams. Technologically capable - can work/learn to work with our Google/Microsoft suite, MS office, Salesforce and PowerBI Finance and Sales Process Knowledge and/or Market Research industry knowledge is a plus Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: #J-18808-Ljbffr
