Export - Import Ocean Freight Forwarder

hace 1 mes


Bogotá, Colombia DHL A tiempo completo

Title: Specialist OFR (Freight Forwarding)

Location: GSC BOG

The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience.

Key Responsibilities:

  1. Respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (through phone calls and emails as required).
  2. Ocean operational knowledge covering shipment creation, track and trace and delivery at destination.
  3. Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.
  4. Effectively communicate with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer.
  5. Meet all commitments to the customers in terms of follow-up/ongoing communication.
  6. Follow up with DGF operations for booking/schedule/pre-alerts. Validate and share details with the customer.
  7. Exception coordination/resolution with DGF operations & simultaneously send proactive updates to the customer.
  8. Accept customer requests for quotations and send them to the Quotations team for processing. Pass on leads to Sales.
  9. Record any customer complaints; solve customer complaints or assign tasks to other functions.
  10. Well versed with Freight forwarding terms especially incoterms and ways to connect locally to offer best solution to end customer.

Skills / Requirements:

  1. Professionals in industrial engineering, international business, or related fields.
  2. Minimum of 1 year in Freight Forwarding.
  3. Excellent verbal and written communication skills & business skills in English and Spanish.
  4. Customer service and communication skills.
  5. Teamwork and autonomy.

Relevant Information:

  1. Salary: 3.198.000
  2. Type of Contract: Indefinite - Directly with DHL Colombia.
  3. Performance bonus up to 13% of salary ($415.740 max).
  4. Food Allowance: $95.564.
#J-18808-Ljbffr

  • Bogotá, Colombia DHL A tiempo completo

    **Title: Specialist OFR (**Freight Forwarding**)** **Location: GSC BOG** The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience. **Key...


  • Bogotá, Cundinamarca, Colombia DHL A tiempo completo

    **Title: Specialist OFR (**Freight Forwarding**)** **Location: GSC BOG** The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience. **Key...


  • Bogotá, Colombia DHL A tiempo completo

    Title: Specialist OFR (Freight Forwarding) Location: GSC BOG The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience. Key...


  • Bogotá, Colombia DHL Germany A tiempo completo

    Title: Specialist OFR (Freight Forwarding) Location: GSC BOG The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience. Key...


  • Bogotá, Colombia INGEPSY A tiempo completo

    Title : Specialist OFR (Freight Forwarding) Location : GSC BOG The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience. Key...

  • Import Export Assistant

    hace 2 semanas


    Bogotá, Colombia Solvo Global SAS A tiempo completo

    **Position: Import Export Assistant** **Import Export Assistant Responsibilities** - Manage the import and export process by coordinating with suppliers, freight forwarders, customs brokers, and other relevant parties to ensure timely and accurate delivery of goods. - Prepare and review shipping and customs documents, including commercial invoices, packing...


  • Bogotá, Colombia Solvo Global A tiempo completo

    Position: Import Export Assistant Job Description: We are seeking a highly organized and detail-oriented Import Export Assistant to join our team. As an Import Export Assistant, you will play a crucial role in managing the logistics and documentation involved in international trade. You will work closely with the Operations Manager to ensure the smooth...


  • Bogotá, Colombia Smith & Nephew A tiempo completo

    Import & Export Specialist Apply locations COL - Bogota-Oficinas time type Full time posted on Posted 2 Days Ago job requisition id R78699 Life Unlimited. At Smith and Nephew we design and manufacture technology that takes the limits off living. The Import & Export professional is responsible for coordinating and overseeing the import and export...


  • Bogotá, Colombia INGEPSY A tiempo completo

    Life Unlimited. At Smith and Nephew we design and manufacture technology that takes the limits off living. The Import & Export professional is responsible for coordinating and overseeing the import and export activities for the Puerto Rico site, managing logistics processes, ensuring compliance with international trade regulations, and maintaining...


  • Bogotá, Colombia Talentek By Hubtek A tiempo completo

    **Description**: **Talentek by Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent and Technology** services. We have been impacting the world **since 2018** and we want...


  • Bogotá, Bogotá D.E., Colombia Dhl Global Forwarding (Colombia) S.A.S. A tiempo completo

    About the Role: We are seeking a highly skilled Freight Operations Manager to lead our team of Export and Import Specialists in Colombia. As a key member of our operations team, you will be responsible for ensuring seamless logistics operations and delivering exceptional customer experiences.Job Summary: The successful candidate will have a minimum of 5...

  • Ocean Import

    hace 1 mes


    Bogotá, Colombia C.H. Robinson A tiempo completo

    We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Ocean Import & Export Logistics Analyst ( Global Forwarding Agent). Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’...

  • Road Freight Forwarder

    hace 4 semanas


    Bogotá, Colombia DHL A tiempo completo

    **Title: Associate - Road Freight** **Location: GSC BOG** Delivering top-quality service within the Road Freight (RFR) Service line, supporting our DGFF regions and countries. The role will involve training to efficiently carry out various activities, including order entry manual, managing proof of delivery, loading/unloading, import order management,...


  • Bogotá, Bogotá D.E., Colombia Dhl Germany A tiempo completo

    **Company Overview:**DHL Germany is a leading logistics company with a strong presence in the global market. Our team of experts is dedicated to providing exceptional customer service and ensuring the smooth management of shipments.**Job Description:**The Global Ocean Freight Forwarding Specialist plays a crucial role in our company's success by ensuring...


  • Bogotá, Cundinamarca, Colombia DHL A tiempo completo

    **Job Tittle: Specialist AFR** **Location: GSC BOG** Administer Air Freight (AFR) Operations and Customer Service processes to drive movement of customer goods and information while achieving seamless end-to-end performance and profitability and maintaining quality and regulatory compliance as part of a customer centric team that meets and exceeds customer...


  • Bogotá, Colombia DHL A tiempo completo

    **Title: Specialist OFR (**Freight Forwarding**)** **Location: GSC BOG** The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience. **Key...


  • Bogotá, Cundinamarca, Colombia DHL A tiempo completo

    **Job Title**: Regional RFQ Specialist, Ocean Freight **Location**: GSC - Bogotá We have an exciting opportunity for Regional Specialist, Ocean Freight to oversee pricing activities within our Regional Ocean Commercial Center (ROCC) team. ROCC team specializes in responding to our customers’ complex Request for Quotations (RFQ) and Request for Proposals...

  • Road Freight Forwarder

    hace 3 días


    Bogotá, Colombia DHL Germany A tiempo completo

    Title: Associate - Road Freight Location: GSC BOG Delivering top-quality service within the Road Freight (RFR) Service line, supporting our DGFF regions and countries. The role will involve training to efficiently carry out various activities, including order entry manual, managing proof of delivery, loading/unloading, import order management,...

  • Road Freight Forwarder

    hace 2 días


    Bogotá, Colombia Buscojobs Colombia A tiempo completo

    Title : Associate - Road Freight Location : GSC BOG Delivering top-quality service within the Road Freight (RFR) Service line, supporting our DGFF regions and countries. The role will involve training to efficiently carry out various activities, including order entry manual, managing proof of delivery, loading/unloading, import order management,...


  • Bogotá, Colombia INGEPSY A tiempo completo

    Job Title : Specialist AFR Location : GSC BOG Administer Air Freight (AFR) Operations and Customer Service processes to drive movement of customer goods and information while achieving seamless end-to-end performance and profitability and maintaining quality and regulatory compliance as part of a customer-centric team that meets and exceeds customer...