CUSTOMER SUPPORT SPECIALIST
hace 3 días
Overview Customer Support Specialist en EVALUAR PRODUCTO. Estamos buscando un Customer Support Specialist comprometido y experimentado para unirse a nuestro equipo en EVALUAR PRODUCTO. La persona ideal tendrá experiencia previa en soporte para empresas SAAS y estará enfocada en ofrecer un servicio de alta calidad a nuestros clientes. Principales Tareas y Responsabilidades Proporcionar soporte técnico y resolver consultas de clientes de manera eficiente y amigable. Identificar problemas recurrentes y trabajar con el equipo de desarrollo para implementar soluciones. Documentar interacciones con clientes y mantener registros precisos de las incidencias reportadas. Colaborar con otros departamentos para mejorar la experiencia del cliente y optimizar procesos internos. Participar en la formación continua para mantenerse al día con las nuevas funcionalidades y actualizaciones del producto. Requisitos Experiencia en soporte al cliente en el sector SAAS. Excelentes habilidades de comunicación escrita y verbal. Capacidad para trabajar de forma independiente y como parte de un equipo. Fuerte orientación al cliente y habilidades de resolución de problemas. Escolaridad Bachillerato completo o equivalente. Valorable formación adicional en áreas relacionadas con tecnología o servicio al cliente. Experiencia Se requiere un mínimo de 2 años de experiencia en un rol similar dentro de un entorno SAAS. Conocimientos Familiaridad con plataformas de soporte al cliente y herramientas de CRM. Conocimiento básico de sistemas operativos y software SAAS. Habilidades / Skills Capacidad para manejar múltiples tareas y priorizar efectivamente. Habilidad para adaptarse rápidamente a cambios y aprender nuevas tecnologías. Idiomas Español fluido. Inglés deseable. Beneficios Salario competitivo acorde con la experiencia y el mercado. Oportunidades de desarrollo profesional y promoción interna. Ambiente de trabajo dinámico y colaborativo. Beneficios de salud y bienestar. Política de trabajo remoto flexible. #J-18808-Ljbffr
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