Senior Account Manager BPOs

Purpose:
The primary purpose is to develop and implement the go-to market strategy for BPO Solutions Services such as Accounting/Bookkeeping, Finances, Human Resource, and Logistics in South America. The candidate will develop an opportunity plan containing the value proposition for all targeted lines of our client.

Responsibilities:

1. Be responsible for key accounts sales development and work with partners to achieve sales targets.
2. Based on customers’ requirements and feedback on market information, discover sales opportunities, cultivate, allocate and coordinate resources to improve project success rates, and achieve sales and credit collections targets.
3. Promote the company brand by organizing branding events such as product seminars, publications, trial projects, application plans, exhibitions, and other promotional activities.
4. Develop and strengthen customer relationships by organizing activities such as company visits, courtesy calls, and visits to customers (particularly with upper management), cooperating with partners, etc.
5. Develop sales by finalizing after-sales maintenance services contracts with customers.
6. Lead efforts to establish, develop, and expand market share and revenue attainment within specific accounts.
7. Attain various sales objectives related to securing new business opportunities.
8. Lead market analysis, competitive intelligence, and portfolio development and management.

Qualifications:

• Bachelor’s degree, preferably in Engineering or Business, with more than 5 years of working experience.
• Relationship & Trust Building with internal and external customers; able to articulate the business value of an investment to potential customers.
• Knowledge of BPO areas, E2E processes, and the market environment and competition.
• Comprehensive knowledge and insight into the banking and industry.
• Business-level English: Fluent.
• Program/Project management skills and knowledge are appreciated.

Soft Skills:

• Customer Relationship Development Capability.
• Excellent presentation and negotiation skills.
• Project Operation Capability.
• Strategic Thinking and Planning Capability.
• Transaction Management Capability.
• Resource Coordination Capability.
• Capability to Communicate with Customers.
• Competition Management Capability.
• Crisis Management Capability.
• Time management skills and ability to work under pressure and deal with ambiguity.
• Good communication skills to integrate with an international team.