Creative Services Manager

Location: BOGOTA OFFICE, COLOMBIA - HYBRID Purpose: The Creative Services Manager leads the design and production function within the Global Marketing Center of Excellence, ensuring the Worldpanel by Numerator brand comes to life consistently and creatively across every touchpoint. This role manages a small team of designers and serves as the central hub for creative execution — translating strategic input and content from Regional Marketing, Product Marketing, Storytelling, and Thought Leadership teams into on‑brand, high‑impact visual assets. In addition to managing workflow and governance, the Creative Services Manager is a hands‑on designer and creative lead , guiding visual direction for major projects and elevating the craft and quality of key presentations, reports, and campaigns. Key Responsibilities: Lead and manage the end‑to‑end creative process — from intake and scoping to design, feedback, and delivery. Provide creative direction and visual storytelling guidance on high‑impact campaigns, presentations, and reports. Get hands‑on when needed: concepting, designing, and refining key assets to ensure brand excellence and creative consistency. Translate campaign briefs and strategic inputs from stakeholder teams into cohesive, audience‑ready creative outputs. Oversee the production of marketing materials including presentations, infographics, digital and print collateral, event visuals, and video assets. Intake Management & Workflow Prioritization Manage the creative request workflow — including intake, prioritization, resourcing, and timelines. Serve as the first point of contact for Regional, Storytelling, Product Marketing, and Thought Leadership teams. Review incoming requests for completeness and feasibility, assigning work to designers or vendors based on scope and capacity. Partner with the Marketing Operations team to align processes, improve efficiency, and maintain visibility into project status. Brand Stewardship & Toolkit Management Maintain and evolve the global brand toolkit, including templates, typography, color systems, iconography, and imagery. Act as a brand guardian — reviewing assets for alignment to global standards and reinforcing consistency across all deliverables. Collaborate with cross‑functional teams to adapt assets for local markets while preserving brand integrity. Oversee final production, file delivery, and packaging across digital, print, and video channels. Manage external design vendors, freelancers, and agencies to scale creative capacity. Support and occasionally lead video editing, motion graphics, or presentation design as needed. Serve as a creative partner to the Director, Brand Storytelling & Campaigns and cross‑functional marketing leads. Partner closely with Product Marketing, Thought Leadership, and Regional Marketing to ensure creative outputs reinforce campaign goals. Foster collaboration and feedback between creative, operations, and storytelling teams. Document creative processes, intake templates, and brand guidelines to enable consistent execution globally. Qualifications: Experience in creative services, visual design, or marketing communications , preferably in a B2B or global organization . Advanced proficiency in Adobe Creative Suite (Illustrator, InDesign, Photoshop) and presentation tools (PowerPoint, Canva). Proven ability to both manage creative workflows and produce hands‑on design work for high‑visibility projects. Strong understanding of brand systems, visual storytelling, and multi‑format design (digital, print, video). Experience managing design requests, vendors, and multiple projects simultaneously. Familiarity with Premiere Pro , After Effects , or other motion design tools a plus. Excellent communication and project management skills; able to balance creativity with operational rigor. Fluent in English ; additional languages is a plus. Creative Translator: Turns strategy and content into cohesive, high‑impact visuals. Hands‑On Leader: Balances creative direction with direct design contribution. Operational Architect: Manages workflow, priorities, and vendor relationships efficiently. Collaborative Partner: Works seamlessly across marketing functions and geographies. Brand Guardian: Maintains and evolves the global design system with discipline and creativity. Seniority level Associate Employment type Full‑time Job function Marketing Industries Market Research Referrals increase your chances of interviewing at Worldpanel by 2x #J-18808-Ljbffr