Tech Support Analyst

hace 2 semanas

Bogotá, Colombia Rappi A tiempo completo

Rappi – Bogotá, Distrito Capital, Colombia Tech Support Analyst Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos Únete a un equipo donde somos capaces de todo, con igualdad de oportunidades sin importar género, identidad, raza, religión, nacionalidad, edad, discapacidad, capacitación o experiencia. Responsibilities Atender, registrar, documentar y resolver tickets de soporte técnico. Analizar incidentes y fallas técnicas reportadas en aplicaciones. Diagnosticar errores y determinar su resolución o escalamiento oportuno. Priorizar tickets según su impacto y criticidad. Atender incidentes conforme a los SLA definidos. Utilizar software y aplicaciones para llegar a la causa raíz de los incidentes: emuladores, ambientes de prueba, versiones de testing, herramientas de logs y testing. Replicar incidentes para su análisis y validación. Evaluar nuevas funcionalidades y apoyar procesos de pruebas (QA). Documentar errores, causas raíz y soluciones aplicadas. Registrar y tipificar consultas de clientes y colaboradores. Ejecutar instrucciones técnicas escritas o diagramadas para la resolución de fallas. Realizar consultas básicas en SQL para análisis y validación de información. Analizar logs utilizando las herramientas asignadas. Requirements Profesional en Ingeniería de Sistemas o carreras afines. Mínimo 1 año de experiencia en roles de soporte técnico, QA o similares. Basic Knowledge Análisis de logs SQL Soporte a aplicaciones Lenguajes de programación (Kotlin, TypeScript, Python) Desirable Requirements Nivel de inglés B1 o portugués. Employment Type Regular Seniority Level Entry level Job function Information Technology Industries Technology, Information and Media Employer Rappi Technology Colombia Referrals increase your chances of interviewing at Rappi by 2x. Para más información consulta nuestra página web y revisa nuestras reseñas en Glassdoor #Rappi

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