Corporate Travel Specialist

What We Need Corpay is currently looking to hire a Corporate Travel Specialist within our Lodging division. This position falls under our TA Connections line of business and is located in Colombia. The Corporate Travel Specialist will manage the daily activities of the corporate travel and training for the airlines. They will follow all compliance and operational policies to ensure our client requests are managed timely meeting SLA’s. In addition, will liaise with clients, partners, and colleagues to ensure consistent resolution. You will report directly to Corporate Operations Manager and regularly collaborate with teams and departments. How We Work As a Corporate Travel Specialist, you will work in virtual environment. Corpay will set you up for success by providing: Remote work environment Company-issued equipment (+ remote access) or Contractor equipment reimbursement Role Responsibilities The responsibilities of the role will include: Cultivate all interactions with the client relationship Answer calls, emails, chats and process all requests timely Resolve all client and hotel requests Conduct appropriate client communications as needed Ensure clients requests related to corporate travel are handled in a timely and effective manner Remain focused on tasks and client requests based on priority Collaborate with Corporate Travel Team Leads and Manager to ensure all issues are addressed timely Participate in all refresher training, work within a team environment Manage daily tasks via remote and Teams communication Manage daily workflow and all airline queues Demonstrate ability to work collaboratively, work in a team environment and deliver superior service. Demonstrate professional communications on all platforms, via Teams Proven problem-solving skills Ability to thrive and excel in a fast-paced environment with changing priorities Demonstrate a positive “can-do” attitude, self-motivated and committed to high workplace standards Proven effective and professional oral and written communication skills with various levels of audience Qualifications & Skills High School Diploma or higher qualification is required Two years’ experience of hotel/travel industry experience is necessary Passion for customer service and must have relevant work experience Excellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitude Effective communication skills and great listening skills Commitment to continuous improvements, changes and has a willingness to learn Self-motivated and able to work independently and as part of a team Excellent communication via channels, phone, chat and email Ability to handle multiple tasks, priorities under pressures and challenging interactions in a high-volume, fast-paced, and target-based environment Ability to follow complex and dynamic Standard Operating Procedures (SOPs) Must be able to work flexible hours, including early mornings, late evenings, night, weekends and national holidays CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency. #J-18808-Ljbffr