Account Manager II

Job ID: 41960 | Location: Bogota-Cota, Cota, Colombia | Work Model: Hybrid

Manage and develop our strategic customer portfolio across Chile, Peru and Colombia, serving as the primary commercial contact for key accounts in coatings and construction, lubricants and other industrial markets. Accountable for revenue retention, margin protection, forecast accuracy, working capital and customer satisfaction, while coordinating cross-functional teams to deliver a consistent and reliable customer experience aligned with Clariant's commercial and profitability targets.

Responsibilities

• Own and manage a portfolio of established customers across Chile, Peru and Colombia, maintaining full accountability for revenue retention, margin performance, forecast accuracy, working capital and overall customer satisfaction.
• Act as the primary commercial point of contact for assigned strategic accounts in coatings and construction, lubricants and other industrial markets, building trusted relationships across procurement, technical, operations and executive stakeholder levels.
• Design and execute tailored account plans focused on customer retention, contract continuity, service quality, profitability improvement and organic growth opportunities within the existing portfolio.
• Lead commercial reviews, pricing negotiations, contract renewals and administration, managing overdue balances while maintaining a balanced approach between customer value, profitability and commercial risk.
• Maintain accurate and up-to-date customer plans, demand forecasts and CRM records, continuously monitoring consumption trends, service levels, risks and agreed action items for the assigned portfolio.
• Coordinate with Technical Service, Customer Service, Supply Chain and Credit functions to proactively resolve customer issues and ensure reliable product fulfilment and a consistent commercial experience.
• Identify, qualify and report new-business opportunities within existing accounts, collaborating with the Business Development team to ensure effective handover and commercialization follow-through.
• Monitor portfolio performance against KPIs (revenue, margin, OTIF, forecast accuracy, overdue), generating insights and implementing corrective actions to close performance gaps.
• Conduct regular on-site customer visits and commercial reviews across Chile, Peru and Colombia to strengthen multi-level relationships, anticipate retention risks and detect development opportunities.
• Manage distributor relationships and coordinate channel resources where applicable, ensuring consistent technical-commercial execution across the Andean region.
• Analyze competitive dynamics, raw-material volatility, currency movements and market trends to proactively protect volume and margins within the assigned portfolio.
• Ensure disciplined use of CRM, demand planning tools and account-performance analytics to support decision-making, internal alignment and accurate business reporting.

Requirements

• Education: College degree in Chemistry, Chemical Engineering, Industrial Engineering or Business Administration (required)
• Experience: Minimum 5 years of B2B account management experience in specialty chemicals or related industrial markets, with demonstrated responsibility for established customer portfolios, contract continuity, retention and profitability
• Market Knowledge: Solid understanding of Latin American markets, particularly Chile, Peru and Colombia; commercial exposure to coatings and construction, lubricants and other industrial applications and their value chains
• Commercial Skills: Proven capabilities in customer relationship management, account planning, value protection, pricing discipline, contract negotiation and renewal, and issue resolution
• Cross-functional Coordination: Ability to influence and align commercial, technical, supply chain, credit and customer service teams around customer commitments and portfolio objectives
• Analytical & Planning Skills: Proficiency in demand forecasting, CRM management, account-performance analytics and working capital monitoring
• Languages: Fluent Spanish and professional-level English (both required); Portuguese is an advantage
• Travel Availability: Regular travel across Chile, Peru and Colombia (required)
• Key Competencies: High ownership mindset, customer focus, business acumen, reliability, results orientation and ability to work autonomously across a multi-country territory
• Tools: Proficient use of CRM platforms (e.g., Salesforce), Microsoft Office (advanced Excel); SAP or similar ERP systems (desirable)

Our Offer

• Work at a leading multinational company in its industry.
• Direct hiring/co