Technical Support
hace 6 días
Technical Support & Customer Success Specialist (South America) We launched our first Shopify app in late 2019 to help individuals succeed in e-commerce. Our SaaS solutions are trusted by over 16,000 businesses worldwide and have a five‑star rating in the app store. We are focused on Shopify , the fastest‑growing e‑commerce platform. Responsibilities We are looking for a new member of our Customer Success team based in South America to support Shopify merchants worldwide. The role includes advanced customer support and basic technical troubleshooting (99% via chat or email). Your main responsibilities will include integrating our apps into merchants’ themes, investigating possible issues and incompatibilities, and cooperating with our product and development teams. You should enjoy communicating with customers, be willing to go the extra mile to make them happy, and maintain the high‑quality support we have been building since day one. We believe that great support is a crucial part of every successful product. You will collaborate regularly and asynchronously with teammates from Europe and Asia to ensure 24/7 global coverage for our merchants while working in your local time zone. Requirements Excellent English communication skills (spoken and written) Previous experience in technical or customer support, ideally in the e‑commerce or SaaS segment. Basic understanding of HTML, CSS, and JavaScript; our development team will provide guidance when needed. A customer‑centric mindset and proactive approach to problem‑solving. Positive and creative thinking with a desire to contribute ideas that can improve both our products and customer experience. Based in South America. Why join us Our apps and online stores have a tangible impact on our clients’ businesses, often visible immediately. We create additional value and help our partners succeed. We are an independent, bootstrapped company with no external investors. We do things our way, guided by common sense, transparency, and customer focus. If you are interested in e‑commerce, you will have the opportunity to collaborate with experts from companies like Google or Gen. We operate as a remote‑first and async‑first company. We care about outcomes and results, not where or when you work. We combine the best of both worlds – the flexibility of a startup with the stability of an established business where people enjoy what they do. Our recruitment process Pre‑screening: a short chat with our recruiter to get to know each other. Assignment: task so we can see how you work. Technical interview: meet the department manager and talk through your skills and experience. Final decision. Terms & Conditions Location: Colombia, Brazil, Argentina, Chile Type of cooperation: Freelance / Contractor agreement (B2B). Compensation: to be discussed based on experience and skills. Seniority: Medior level. Required languages: English. Benefits Contribution for using your own device 25 days of vacation and 5 sick days Interested? Let us know using the application form below, and we’ll schedule a video call to discuss our mutual expectations. We'll talk about the way of working in our team and what's your preference. We'll discuss your experience – what projects or products have you worked on and what were your responsibilities. Last but not least, we'll discuss the expected terms and conditions. #J-18808-Ljbffr
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Technical Support Specialist
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WorkFromHome, Colombia ABB A tiempo completoAbout ABB ABB is a global leader in power and automation technologies, committed to helping industries operate more efficiently, sustainably, and safely. With a rich history of innovation and a focus on cutting‑edge solutions, ABB serves a diverse range of sectors including utilities, industries, transportation, and infrastructure. Our mission is to drive...
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WorkFromHome, Colombia NICE A tiempo completoOverview At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Technical Support Engineer, CX Hybrid model (2 days...
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WorkFromHome, Colombia Kyndryl A tiempo completo* Decline will set your Cookie preferences to "Required" and will prevent Kyndryl and its partners from collecting and using Cookie data to collect statistics and to provide you a personalized web experience and more relevant ads on third party websites.**Who We Are****The Role**You'll be a troubleshooter extraordinaire, diagnosing and repairing complex...
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