Customer Service Representative

Hace 4 días

workfromhome, caldas, Colombia Michael Page Jornada completa

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- Managing Inbound Communications: Proactively handle inbound calls, emails, and messages, identifying customer needs and converting inquiries into registrations.
- Account Ownership & Client Engagement: Manage a portfolio of prospective and active customers, maintaining ongoing communication to build trust, loyalty, and retention.
- Customer Onboarding & Growth: Register new customers, schedule trial classes, perform structured follow-ups, and guide clients through the decision-making process.
- Issue Resolution & Relationship Management: Address concerns or complaints with a solution-oriented mindset, de‑escalating situations while protecting the customer relationship and business objectives.
- CRM & Data Management: Accurately maintain customer information, interaction notes, and pipeline status in CRM systems.
- Process & Script Adherence: Follow established communication frameworks while adapting conversations to maximize conversion and customer satisfaction.
- Performance & Revenue Targets: Consistently achieve KPIs related to account conversion, registration goals, follow‑up effectiveness, response times, and overall customer satisfaction.

Minimum 2 years of experience in Account Management, Sales, Customer Success, or Client Relationship Management.
C1 English proficiency (written and verbal) with excellent communication, negotiation, and interpersonal skills.
Proven ability to manage customer accounts, build long‑term relationships, and drive client engagement and retention.
Experience handling inbound inquiries, customer onboarding, follow‑ups, and converting leads into registrations or sales opportunities.
Strong knowledge of CRM systems, data management, and pipeline tracking with high attention to detail.
Results‑oriented mindset with a track record of achieving KPIs, revenue targets, customer satisfaction goals, and effective issue resolution.
Permanent employment contract through Michael Page Colombia.
100% Remote position based in Colombia.
Connectivity allowance of COP $300,000
Access to 70+ wellness benefits provided by Michael Page.