Bilingual Medical Receptionist

Job Title: Bilingual Medical Receptionist

Position type: Full-Time

Work hours: 8:00 AM to 4:30 PM Pacific Daylight Time (30-minute Lunch)

Work days: Monday to Friday

Salary: $6 - $8 per hour, depending on experience

Workplace: Remote

Preferred Candidate Location: LATAM

Our client is seeking a highly organized and patient-focused Bilingual Medical Receptionist to support patient communication, scheduling, and front desk operations for a busy healthcare practice. This role is critical in ensuring patients receive timely communication, appointments are managed efficiently, and administrative workflows run smoothly.

As the primary point of contact, you will handle inbound and outbound calls, appointment scheduling, and patient follow-ups, helping patients stay informed, prepared, and engaged throughout their care journey . A major focus of this role is reducing no-shows through proactive communication, including reminders, confirmations, and follow-ups.

In addition to patient interaction, you will support key administrative functions such as referrals, insurance verification, authorizations, and document management . Attention to detail is essential, especially when handling patient records and insurance-related processes.

You will communicate regularly with patients via phone, text, and email , providing clear and professional guidance in both English and Spanish. This role is ideal for someone who thrives in a fast-paced, high-call-volume environment and is confident in managing multiple responsibilities while maintaining a high level of professionalism and empathy.

Scope of Work / Responsibilities

Patient Communication

• Answer inbound calls and manage phone reception
• Call, text, and email patients for appointment reminders and updates
• Respond to inquiries regarding insurance, copays, and appointments
• Provide pre-appointment instructions (e.g., medication reminders)

Scheduling & Coordination

• Schedule, reschedule, and confirm appointments
• Manage new patient referrals and bookings
• Handle voicemail follow-ups and return calls
• Maintain organized scheduling workflows to reduce no-shows

Insurance & Documentation

• Process insurance e-fax referrals
• Manage authorizations and eligibility checks
• Organize and track patient-related documents

Outbound Support

• Make outbound calls for appointment confirmations, follow-ups, and no shows
• Conduct courtesy reminder calls prior to appointments

General Administrative Support

• Assist with day-to-day administrative tasks
• Maintain accurate and organized records and workflows

Top 3 Priorities

1. Handle Inbound Calls and Phone Reception

Serve as the first point of contact by providing professional, efficient, and patient-friendly communication.

2. Confirm Appointments and Reduce No-Shows

Proactively follow up with patients through calls, texts, and emails to ensure attendance and minimize schedule gaps.

3. Provide Administrative Support

Manage referrals, authorizations, scheduling, and documentation with accuracy and attention to detail.

Requirements

Required Skills and Experience

Core Skills

• Strong phone etiquette and professional communication skills
• Solid understanding of medical terminology (ophthalmology preferred)
• High attention to detail, especially for insurance and documentation tasks
• Ability to multitask in a fast-paced, high-volume environment
• Experience with scheduling, patient coordination, and administrative workflows
• Familiarity with insurance processes, authorizations, and e-fax systems

Technical Skills

• Comfortable using practice management systems and communication tools
• Ability to quickly learn systems such as Medics Premier, Weave, or similar platforms
• Basic proficiency in email, spreadsheets, and documentation tools

Preferred Experience

• Background in healthcare (Medical Assistant, Medical Receptionist, or similar role)
• Experience in high-call-volume clinics or fast-paced environments
• Knowledge of appointment scheduling and no-show reduction strategies

Language Requirement

• Bilingual in English and Spanish (required) for effective patient communication

Key Qualities

• Patient-focused with empathy and professionalism
• Reliable and consistent in attendance and performance
• Organized and detai