Membership Analyst

Overview

The Membership Analyst position provides support to the organization for all initiatives related to administering and maintaining records related to Membership Administration

Responsibilities

• Maintain and update customer membership information in alignment with contract terms and established guidelines.
• Review contract requirements to verify customer eligibility and make necessary updates in internal systems to ensure accurate contract pricing.
• Conduct membership roster audits and compare results against internal records to support data accuracy and compliance.
• Support the resolution of membership discrepancies by collaborating with internal teams and external partners.
• Follow contract membership policies and escalate instances of non‑compliance to management as needed.
• Calculate write‑down impacts related to customer commitments and route for internal approval when required.
• Respond to customer eligibility inquiries and support the review process.
• Maintain and update internal master data records to ensure accuracy and consistency across systems.
• Support ad-hoc projects as needed

Skills & Experience

• 1-2 years of experience in Customer Service, Sales Analytics, Chargebacks, Membership Support or Contract Administration
• Advanced English Level
• Experience with contract administration in the medical device or pharmaceutical industries preferred
• Experience with GPO, IDN, Collaborative customers preferred
• Knowledge of SAP and Vistex (preferred)
• Strong analytical and project management skills required
• Excellent collaboration and communication skills in a cross-matrixed environment required