Real-Time WFM Analyst: Live Staffing
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ATAIN is seeking a diligent MI Reporting Specialist for its Colombia operations to maintain staffing optimals, plan effectively, and track historical data. The role involves creating monthly and ad-hoc reports, coordinating with clients, and developing new MI modules.
You will ensure SLA/TAT goals are met and support real-time interval staffing analysis. The ideal candidate is detail-oriented, proficient with MS Office and Excel automation, and comfortable with rotating shifts in a fast-paced