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Systems Analyst

hace 3 semanas


WorkFromHome, Colombia Dev.Pro A tiempo completo

Dev.Pro Bogota, D.C., Capital District, Colombia Systems Analyst - OP We invite a responsible and eager-to-learn Network Operations Center Engineer to join our 24/7 support team, ensuring the stability and performance of client applications and infrastructure. Our client provides retailers with a centralized, flexible, and secure payment platform that enables customers to shop anytime and through any channel. You'll respond to incidents, troubleshoot issues, and monitor systems, working closely with teammates and providing timely updates to stakeholders. What's in it for you: Join a global IT team, gain international company experience, and enjoy the flexibility of 8‑hour shifts Work hands‑on with modern monitoring and alerting tools, incident management systems, and cloud platforms Build your skills in a 24/7 operational support environment, improving resilience, problem‑solving, and analytical thinking Is that you? 2+ years of experience in IT support and incident management Hands‑on experience troubleshooting hardware, operating systems, networks, and web applications Solid Linux and Windows administration skills (services, networking, logs, performance) Experience with monitoring, alerting, and observability tools (LogicMonitor, Datadog) Familiar with cloud platforms (AWS, Azure) – core services such as EC2/VMs, ECS, S3, networking, load balancing, scaling Understanding of web application architecture and servers (Apache, NGINX, IIS) Basic knowledge of networking concepts (DNS, TCP/IP, HTTP, SSL, routing, firewalls) Intermediate+ English level (verbal and written) Excellent communication, collaboration, and documentation skills Flexibility and adaptability in a 24/7 support environment Ability to follow processes consistently Ability to quickly learn and develop technical skills, adjusting to evolving tools, processes, and workflows Analytical mindset and logical approach to troubleshooting Desirable: Familiarity with Prometheus, Grafana, and PagerDuty Experience with Jira and Confluence Experience with MongoDB and container management tools (k8s, Docker) Understanding of cloud‑based infrastructure principles Key Responsibilities And Your Contribution Provide technical support for client applications, including incident response, troubleshooting, and escalation when required Investigate and resolve issues in Windows and Linux environments using logs, metrics, and monitoring data Monitor system health and performance using DataDog and LogicMonitor Configure and maintain DataDog monitors, dashboards, and alerts Suggest improvements to application performance and reliability based on analysis Share timely and clear updates to teammates, stakeholders, and clients on incidents and resolutions What’s working at Dev.Pro like? Dev.Pro is a global company that values fairness, high standards, openness, and inclusivity for everyone. We are 99.9% remote, offer 30 paid days off per year, 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off for major family events. Health insurance is partially covered after probation, and we provide a wellness bonus for gym memberships, sports nutrition, and similar needs. We pay in U.S. dollars and cover all approved overtime. Our next steps: Submit a CV in English Intro call with a Recruiter Interview Offer #J-18808-Ljbffr