Process Expert E2E Partner

Process Expert – E2E Partner & Ecosystem Join to apply for the Process Expert E2E Partner & Ecosystem role at SAP. 1 week ago – Be among the first 25 applicants. Purpose and Objectives The E2E Partner & Ecosystem Team within the Customer & Partner Organization in CPIT is responsible for all aspects of process design and system implementation to support SAP’s partner business and the Partner and Ecosystem Success Organization. Our team of experts, trusted advisors, product owners, and system engineers is dedicated to transforming and growing the partner ecosystem. Our goal is to design end-to-end processes that lead to automation, infusing AI and process intelligence for scalability and simplicity. We strive to make partner systems easy to use, while ensuring compliance and maintaining business integrity. The Process Expert will be part of the team of Process Experts responsible for the design, definition and improvement of the E2E processes for new and existing partner business models with a strong focus on our Lead-to-Close Processes. Expectations and Tasks Analyze and align business requirements for new and existing business models with all relevant Stakeholders like PES, Deal Execution, Demand Management, O2I and Office of Ethics and Compliance. Document Processes, Requirements and User Stories for prioritization and handover to Delivery Teams. Define success measures and KPIs for new commercial models and related processes. Monitor and measure the effectiveness of implemented processes and make adjustments as necessary. Analyse current business processes to identify inefficiencies and areas for improvement. Develop and maintain process documentation in Signavio. Provide training and support to employees on new processes and best practices. Ensure compliance with relevant policies and SAP standards. Education and Qualifications / Skills and Competencies We are looking for an individual with distinctive academic credentials, strategic thinking, superior problem-solving skills, and a strong professional track record of results. In addition, we place high value on relevant personal qualities: resourcefulness, results-orientation, high energy, empathy, and self-confidence while being a team player. Experience with process improvement methodologies such as Lean, Six Sigma, or BPM. Strong process understanding and proven track record in successful design and alignment of process standardization and simplification across multiple organizations and systems. Knowledge of SAP’s Partner Commercial models and the related sales process and system landscape (Harmony). Familiarity with project management principles. Excellent analytical skills, i.e., being able to grasp and structure complex problems and perform conceptual work. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Ability to deliver highest quality work under time constraints and in complex environments. Highest level of flexibility, integrity, and confidentiality. Strong focus on customer and employee experience and their continuous improvement. Preferred master’s degree in business administration, computer science, or related field. Experience in collaborating with various cultures across multiple time-zones. Willingness to deep dive into topics to gain a full understanding of our complex processes and scenarios. Work Experience 5+ years of professional experience, preferably within SAP. 5+ years of experience in cloud content or operations is useful, but not a prerequisite. Experience in a cross-functional service provider environment like Operations, Consulting, Development, or related field. Experience in day-to-day interaction with multiple stakeholders across various time-zones and driving initiatives across board areas. Knowledge and experience with SAP cloud portfolio, sales and post sales processes, and customer cloud operation. Broad understanding of SAP’s strategy, organizational structure, and SAP solutions. Ideally experience in operations of one or more cloud products. Knowledge of ITIL support processes as well as CRM processes and systems are a plus. Company Overview SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Inclusion and Diversity SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We ultimately believe in unleashing all talent and creating a better world. Legal Statements SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Bogota, D.C., Capital District, Colombia. #J-18808-Ljbffr