Specialist, Finance Services
hace 1 semana
Mastercard, Bogota, D.C., Capital District, Colombia Specialist, Finance Services Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Overview The Global Business Solutions Center’s (GBSC) mission is to be the partner of choice with stakeholders across Mastercard, enabling business operations efficiency, productivity, and growth. With over 1,100 professionals delivering more than 200 solutions across 10 locations, The GBSC is a powerhouse of innovation and strategic partnerships that combines operational excellence with a vision of what’s next. The Service Desk Operations Team is looking for a Senior Specialist to join our globally integrated team who will be catalyst for transformation and boundary‑pushing operational excellence. Responsibilities Oversee day‑to‑day service desk operations, ensuring timely and effective resolution of inquiries across multiple channels (email, phone, chat) with a focus on first‑touch resolution and customer satisfaction. Drive continuous improvement initiatives by identifying patterns, mining data for insights, and implementing proactive solutions that enhance the employee experience and operational efficiency. Lead efforts to optimize and evolve the knowledge base, leveraging AI and analytics to identify gaps, trends, and opportunities for self‑service and automation. Partner with Tier 1 and Tier 2 teams, CX leads, and cross‑functional stakeholders to deliver cohesive, end‑to‑end customer experience and identify opportunities for service enhancement. Coach and mentor junior team members, fostering a culture of learning and technical up‑skilling to expand first‑touch resolution capabilities. Translate operational data into actionable business insights, contributing to strategic initiatives that improve service delivery, customer experience, and process efficiency. Qualifications 3+ years of experience in shared services or internal service delivery, with proven team leadership and coaching capabilities. Strong analytical and problem‑solving skills, with experience using AI tools and predictive analytics. Demonstrated expertise in knowledge management and process optimization. Excellent communication and stakeholder management skills. Proficiency in Oracle Financials and MS Office Suite; experience with case management systems preferred. High level of accuracy, attention to detail, and ability to work independently in a fast‑paced environment. Corporate Security Responsibility Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security training in accordance with Mastercard’s guidelines. Seniority level: Associate Employment type: Full‑time Job function: Finance and Sales Industries: Financial Services, IT Services and IT Consulting, and Technology, Information and Internet #J-18808-Ljbffr
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Specialist, Finance Services
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completoOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Senior Finance Services Specialist – AI‑Driven Ops
hace 1 semana
Bogotá, Colombia Mastercard A tiempo completoA leading global technology company in Bogotá is seeking a Specialist in Finance Services to oversee service desk operations and drive digital transformation. The role requires strong analytical and problem-solving skills, along with proven team leadership capabilities in a fast-paced environment. The ideal candidate will have experience in shared services,...
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Specialist, Finance Services
hace 1 semana
Bogotá, Colombia Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Specialist, Finance Services
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completoOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Senior Finance Services
hace 1 semana
Bogotá, Colombia Mastercard A tiempo completoA leading global technology company in Bogotá is seeking a Specialist in Finance Services to oversee service desk operations and drive continuous improvement initiatives. The ideal candidate will have 3+ years of experience in shared services, strong analytical and problem-solving skills, and proficiency in Oracle Financials and MS Office. This full-time...
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Finance Specialist
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Bogotá, Colombia Cielo Talent A tiempo completo**Company Description**: Are you ready to accelerate your career? Join Cielo as an **Finance Specialist!**A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea - that talent is rising - and with it our opportunity to rise above. We...
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Finance Specialist
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Bogotá, Colombia Cielo A tiempo completo**Company Description** Are you ready to accelerate your career? Join Cielo as an **Finance Specialist!**A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea - that talent is rising - and with it our opportunity to rise above. We create...
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O2C Collections Specialist — Global Finance Growth
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Bogotá, Colombia TMF Group A tiempo completoA leading administrative services provider is seeking a Collections Specialist in Bogotá, Colombia. The ideal candidate must be a professional in Finance, Accounting, or Economics with at least 2 years of experience. Responsibilities include managing collections control, maintaining client relationships, and ensuring monthly closing accuracy. The position...
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Manager, Finance Business Partner, Services
hace 1 semana
Bogotá, Colombia Mastercard A tiempo completoManager, Finance Business Partner, Services Mastercard, Bogota, D.C., Capital District, Colombia Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making...
