French/English Customer Service Representative
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Join to apply for the French/English Customer Service Representative role at SupportNinja .
What does a day in the life of a Customer Service Representative look like?
- Respond promptly and professionally to customer inquiries via phone, email, and/or chat.
- Provide accurate information about products and services to customers.
- Resolve customer issues in a timely and efficient manner.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Accurately document customer interactions in the organization’s CRM.
- Adhere to company policies and procedures.
- Meet or exceed performance targets for KPIs.
- Participate in training and continuous learning to improve knowledge of products, services, and processes.
- Collaborate with other departments as needed.
- Maintain a positive, empathetic, and professional attitude towards customers and colleagues.
- Perform other duties as assigned.
What are the required qualifications?
- Proficient in English, French, and Spanish.
- Previous customer service experience or equivalent, preferably in a call center environment.
- Strong verbal and written communication skills.
- Proficient in using computers and software applications, CRM experience preferred.
Ninja Perks and Benefits
- Competitive compensation.
- Paid time off.
- Bonus and incentive plans.
- Opportunities for skills training and professional development.
- Employee Referral Program.
If interested, access your instant interview here:
Additional information
- Seniority level: Associate
- Employment type: Full-time
- Job function: Customer Service and Administrative
- Industries: Outsourcing and Offshoring Consulting
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