Global R2P Stakeholder Manager
hace 2 semanas
Join to apply for the Global R2P Stakeholder Manager role at ACCA Careers . Be among the first 25 applicants. What We Do: At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Kenvue is currently recruiting for a Global R2P Stakeholder Manager located in Bogota, Colombia, working in a hybrid model. Role reports to Global Process Owner RTP. What You Will Do This role will be part of the Global Requisition to Pay Team and is critical in supporting senior leadership escalations and enhancing the overall customer experience through effective global stakeholder management. Stakeholder and Issue Management Collaborate with stakeholders to address and resolve R2P escalations globally, including internal teams and external partners Collaborate with the Solutions Hub, Global R2P and Tech/Data teams to address complex or high‑priority customer issues to avoid any business disruptions. Serve as the primary point of contact for senior leadership escalations, ensuring timely resolution and follow‑up. Customer Experience Enhancement Analyze customer feedback and data to identify pain points within the R2P process. Develop and implement strategies to enhance the customer experience, ensuring that R2P processes meet customer needs and expectations. Develop and optimize escalation processes, troubleshooting workflows, and support strategies to improve efficiency and customer satisfaction. R2P Leadership Support / Continuous Improvement Identify opportunities for trainings, process improvements and efficiencies within the R2P workflow based on stakeholder feedback. Foster a culture of continuous improvement by promoting best practices and innovative solutions working closely with GPO organization on implementation. Support R2P leadership with financial management of R2P budgets. Manage/coordinate regional quarterly business reviews. Qualifications Academic background: University/Bachelor degree in Business Administration, Finance, Data Science, or a related field is essential. Bachelor’s degree in Business Administration, Finance, or a related field; MBA preferred. 7+ years of experience in R2P process including stakeholder management, customer experience, or process improvement roles, preferably in a global context. Strong understanding of the Request to Pay process and related technologies. Proven ability to manage multiple projects and priorities in a fast‑paced environment. Excellent analytical and problem‑solving skills. Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. Proficiency in project management tools and data analytics software. Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation. #J-18808-Ljbffr
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