Campaign & Client Success Manager

Location Remote, US Eastern business hours Role Campaign & Client Success Manager Role Snapshot As our Campaign & Client Success Manager at Partner Propel, you’ll take full ownership of client relationships and campaign management for a portfolio of ambitious B2B SaaS companies. You’ll start by working closely with our co‑founder to master our proprietary AI‑driven lead generation platform, then quickly move into a position of independence and leadership—overseeing SDRs, Tech VA, and support staff, and managing daily campaign execution and client communication. This is not a role for someone looking to do the minimum or simply “check boxes.” We’re looking for someone with an insatiable hunger to win, an obsession with detail and accuracy, and the drive to exceed expectations every day. Your work will directly impact our clients’ results and our company’s growth. If you thrive in a high‑performance, fast‑growth, startup environment where only A+++ standards are acceptable, we want to hear from you. Responsibilities Serve as the primary point of contact for B2B SaaS clients, relentlessly driving campaign progress, quality, and client satisfaction. Rapidly learn and leverage our AI‑driven platform (AI SDR, campaign dashboards, CRM, etc.), then own all aspects of campaign execution and response with minimal supervision. Oversee and coordinate SDRs, Tech VA, and support staff to deliver on‑time, high‑quality campaigns across channels (LinkedIn, email, paid ads). Daily: Monitor campaign dashboards, manage replies, verify every detail, proactively spot issues before they become problems, and ensure zero mistakes in data or execution. Lead client meetings, communicate strategies and performance, and provide clear, timely updates on wins, challenges, and next steps. Use AI tools and automation to continually improve processes, campaign results, and reporting quality. Provide daily status updates to clients and team—transparency is non‑negotiable. Maintain impeccable documentation and data accuracy; mistakes in details or reporting will not be tolerated. Identify opportunities for client upsell or cross‑sell, based on campaign data and evolving goals. Actively contribute to a culture of learning, experimentation, and high accountability—your voice and ideas matter. Results (KPIs / Success Metrics) Maintain 95%+ client retention per quarter. Grow each client’s qualified pipeline by at least 15% quarter‑over‑quarter. 100% on‑time, error‑free campaign launches and deliverables. Respond to client or campaign issues within 1 business day, with thorough documentation. Ensure 100% data and reporting accuracy, with bi‑weekly dashboard audits. Proactively share campaign performance and wins at least 4x weekly per client. Maintain a client satisfaction (NPS or post‑meeting) score of 9/10 or higher. Recommend and document at least one workflow, automation, or campaign improvement per quarter. Hold yourself accountable for all outcomes; willingness to be measured and held to high‑performance KPIs. Requirements Meticulous attention to detail—obsessed with verifying data is accurate and catching even small errors before campaigns go live. 3+ years’ experience in a client‑facing role within lead generation, growth marketing, digital agency, or sales enablement (SaaS experience preferred)—but if you’re a fast learner with proven hustle and drive, we want to hear from you. Hands‑on experience running multi‑channel outbound campaigns (LinkedIn, email, paid or social ads) for business clients, or equivalent. Proven oversight or coordination of SDRs, VAs, and support staff (direct or matrix)—or evidence of strong project management and leadership ability. Outstanding written and verbal English communication—personable, clear, and proactive. Strong organizational and project management skills; thrives managing multiple projects under tight deadlines. Highly accountable—delivers on promises, keeps everyone informed, flags issues early, and finds solutions instead of excuses. Data‑driven mindset; uses dashboards and analytics to guide decisions and reporting. Self‑starter with an insatiable hunger to learn, improve, take initiative, and go above and beyond expectations. Comfortable in a remote, high‑growth startup environment with evolving priorities and a high‑intensity, high‑standards culture. Experience with AI‑powered campaign tools a plus, but fast learners welcome. If you are early in your career, a quick learner, and passionate about working in a high‑performance environment—even if you don’t meet every single requirement—we strongly encourage you to apply. We value drive, attention to detail, and a willingness to be held to the highest standards above all else. Employment Details Full‑time, remote Must be available during standard US Eastern business hours, Monday–Friday Compensation: $24,000 – $41,500 USD per year, based on experience and performance, with regular advancement opportunities for high achievers. Shortlisted candidates will be asked to share a short note about their most successful client campaign (or project). Additional Information Referrals increase your chances of interviewing at Partner Propel by 2x Get notified about new Customer Success Manager jobs in Colombia. Seniority Level Mid‑Senior level Employment Type Full‑time Industries Marketing Services #J-18808-Ljbffr