IT Support

Location

Remote

Schedule

Eastern Time Business Hours

Compensation

C$25,000 - $30,000 annually

The Opportunity

Langford Staffing is hiring an IT Support & Systems Administrator to support more than 100 remote users working across several technology-enabled and service-based companies.

You will be responsible for employee access, account administration, technical support, phone systems, software permissions, security controls, and IT documentation.

This is a hands‑on position for someone who can work independently, solve technical problems, protect company systems, and provide reliable support across a distributed international workforce.

What You’LL Do

• Create email accounts, system credentials, and permissions for new hires.
• Remove access immediately when employees or contractors leave.
• Administer Google Workspace, Outlook, Zoho, Zoho Vault, proprietary CRM systems, RingCentral, and other business applications.
• Configure RingCentral users, extensions, call queues, routing, and IVR systems.
• Troubleshoot employee access, email, software, phone, and connectivity problems.
• Assign CRM access and permission levels based on each user’s role.
• Enforce MFA, password, and access‑control requirements.
• Review user access regularly and remove unnecessary or outdated permissions.
• Investigate suspicious activity, compromised accounts, and potential security incidents.
• Block user access immediately when there is credible evidence of a security risk.
• Maintain accurate records of accounts, permissions, licences, systems, and access changes.
• Manage software licences and coordinate with external technology providers.
• Create and maintain IT, onboarding, offboarding, access‑control, and cybersecurity procedures.
• Train HR team members on the correct technical onboarding and offboarding process.
• Monitor critical systems and identify recurring technical or security problems.
• Recommend improvements to security, system reliability, and employee support.
• Provide emergency support outside regular hours for serious security incidents, urgent access removal, company‑wide outages, or major phone‑system failures.

What You’LL Need

• At least three years of experience in IT support, systems administration, help‑desk operations, or a similar technical role.
• Experience supporting at least 50 users; experience supporting 100 or more remote users is preferred.
• Hands‑on experience creating and removing user accounts, managing permissions, and supporting employee onboarding and offboarding.
• Experience administering Google Workspace and Microsoft Outlook.
• Experience with business phone or VoIP systems; RingCentral experience is strongly preferred.
• Experience managing CRM permissions and business applications.
• Working knowledge of MFA, password security, access control, account protection, and incident response.
• Experience with password‑management systems; Zoho Vault experience is an asset.
• Ability to investigate suspicious account activity and respond quickly to security risks.
• Strong troubleshooting skills across email, user accounts, software, phones, VPNs, and remote connectivity.
• Experience maintaining technical documentation, access records, and software‑licence information.
• Strong written and spoken English.
• Ability to explain technical procedures clearly to non‑technical HR and operational employees.
• Ability to work independently, prioritize urgent issues, and communicate risks directly to the CEO.
• Availability during Eastern Time business hours and for serious technical emergencies when required.

A diploma, degree, or recognized certification in information technology, systems administration, networking, or cybersecurity is preferred. Strong equivalent hands‑on experience will also be considered.

What Success Looks Like

Success in this position means:

• New employees receive the correct accounts and permissions before they begin work.
• Departing users have their access removed immediately and completely.
• RingCentral call queues, routing, extensions, and IVR systems operate reliably.
• Technical problems are acknowledged promptly and resolved within reasonable timelines.
• MFA, password, and access‑control requirements are consistently enforced.
• Access reviews are completed regularly, with unnecessary permissions removed.
• Security concerns are identified, contained, documented, and escalated quickly.
• Software licences and user‑access records remain accurate.
• IT procedures are documented clearly e