Customer Service Legal
hace 1 mes
Position: Intake Specialist
On site: ASTORGA - Calle 7D #43c-105, Medellín
Schedule: 45 hours weekly, divided into 5 working days from 7:00 am to 7:00 pm, considering your availability and that of the client, with two days off, one on the weekend and another during the week.
Job Description: The Intake Specialist is the first point of contact with the firm. A legal intake specialist receives and qualifies new and prospective clients for the law firm he or she will be representing. They are responsible for managing the processes of onboarding new clients and evaluating incoming streams of claims and potential clients.
Responsibilities:
- Review new client intake packages.
- Issue-spot and complete time-sensitive tasks.
- New client onboarding.
- Data entry and paperwork collection to ensure we obtain all pertinent information.
- Take incoming calls and place outbound calls—60% outbound, 40% incoming.
- Understand the client’s platform of the firm to know where to transfer or enter data.
- Place a number of outbound calls to ensure the pending data is obtained.
Skills and Qualifications:
- Experience working in a position that required the use of at least two platforms related to CRM (Here we use Salesforce and Ring Central).
- Minimum of one year of experience in sales or customer service.
- Must enjoy talking on the telephone and have exceptional communication and customer service skills.
Benefits:
· Indefinite-term contract, effective from day 1 of training.
· Stability and excellent work environment.
· Opportunity for professional growth.
· Half-day off for your birthday and celebration.
· Access to psychological consultations and a help line.
· Leadership school.
· Training for coaches (this enhances your CV).
· Discounts with Smartfit and at some restaurants.
· Career plan and bonuses based on metrics
Type of Position: Full-time
Expected Start Date: 21/10/2024
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