Air Logistic Customer Care Specialist
hace 3 días
About Us Una carrera en Kuehne+Nagel: mucho más que logística. Trabajar en el equipo operativo de Kuehne+Nagel significa desempeñar un papel clave en la optimización de procesos y en garantizar el flujo ágil de inventarios y envíos. Gracias a tu labor, los medicamentos esenciales llegan a los pacientes a tiempo y entregas críticas alcanzan su destino donde más se necesitan. En Kuehne+Nagel, nuestro trabajo es mucho más de lo que puedes imaginar. Role Overview Como Air Logistics Customer Care Specialist, tu trabajo será garantizar una experiencia positiva para los clientes en cada interacción con Kuehne+Nagel, mediante una atención proactiva, resolución de problemas y seguimiento efectivo. Formarás parte del equipo de Customer Care Locations, siendo responsable del contacto directo con los clientes, la colaboración con el equipo comercial y la entrega de información precisa y sistemática para asegurar una ejecución eficiente de los servicios logísticos. How you create impact Asesorar proactivamente a los clientes para garantizar su satisfacción y fortalecer la relación comercial. Supervisar los envíos para anticipar problemas, informar oportunamente al cliente y coordinar soluciones con los involucrados. Integrar los requisitos del cliente en los sistemas internos para asegurar una ejecución operativa clara y eficiente. Calificar solicitudes, elaborar propuestas dentro de las políticas de precios, realizar ventas adicionales y asegurar el cierre. Elaborar y revisar informes que permitan evaluar el rendimiento y tomar decisiones estratégicas. What we would like you to bring Nivel de inglés avanzado, con capacidad para comunicarse de manera fluida en entornos internacionales. Experiencia comprobada en logística aérea y/o marítima, entre 1 y 3 años. Conocimiento de procesos operativos y coordinación de servicios logísticos. Habilidades de comunicación, resolución de problemas y orientación al cliente. Capacidad para trabajar en equipo y colaborar con diferentes áreas de la organización. What's in it for you ¿Quieres llevar tu carrera en logística al siguiente nivel? En Kuehne+Nagel buscamos un Customer Care Specialist en Logística Aérea, apasionado por brindar experiencias excepcionales a nuestros clientes y con ganas de ser parte de un equipo global que conecta al mundo. Tu misión será asegurar que cada interacción con nuestros clientes sea positiva, apoyando procesos clave y colaborando con diferentes áreas para que entregas críticas lleguen a su destino. Si tienes nivel de inglés avanzado y experiencia en logística aérea y/o marítima, esta es tu oportunidad de marcar la diferencia en una compañía líder mundial. #J-18808-Ljbffr
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Operations Specialist
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Product Support Specialist
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Operations Specialist: Talent Sourcing
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Talent & Community Specialist
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hace 6 días
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Secure Development Lead
hace 7 días
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