Volvo Service Operations Manager

hace 3 semanas


Ibagué, Tolima, Colombia Riverside Motor Group A tiempo completo

Service Department Leadership

The Riverside Motor Group is seeking a results-driven Senior Service Advisor to lead our service department in Hull. As a key member of our team, you will be responsible for ensuring the highest level of customer satisfaction and operational efficiency.

  • Oversee daily service operations, ensuring a smooth workflow and exceptional customer service.
  • Provide guidance and support to service advisers and technicians.
  • Act as a liaison between customers and the service team to ensure clear communication.
  • Schedule and coordinate service appointments, balancing workload effectively.
  • Monitor and improve service processes to enhance efficiency and customer experience.
  • Assist in resolving customer complaints and issues in a timely and effective manner.

Requirements

  • Proven experience in a Senior Service Advisor role in the Motor Trade.
  • Strong leadership and interpersonal skills.
  • Excellent communication and customer service abilities.
  • In-depth knowledge of automotive service operations and procedures.
  • Proficient in using service management software.
  • Ability to analyze data, identify trends, and implement improvements.

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