Volvo Service Operations Manager
hace 3 semanas
Service Department Leadership
The Riverside Motor Group is seeking a results-driven Senior Service Advisor to lead our service department in Hull. As a key member of our team, you will be responsible for ensuring the highest level of customer satisfaction and operational efficiency.
- Oversee daily service operations, ensuring a smooth workflow and exceptional customer service.
- Provide guidance and support to service advisers and technicians.
- Act as a liaison between customers and the service team to ensure clear communication.
- Schedule and coordinate service appointments, balancing workload effectively.
- Monitor and improve service processes to enhance efficiency and customer experience.
- Assist in resolving customer complaints and issues in a timely and effective manner.
Requirements
- Proven experience in a Senior Service Advisor role in the Motor Trade.
- Strong leadership and interpersonal skills.
- Excellent communication and customer service abilities.
- In-depth knowledge of automotive service operations and procedures.
- Proficient in using service management software.
- Ability to analyze data, identify trends, and implement improvements.
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