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Logistics Operations Manager
hace 2 semanas
**Job Description**
Dhl Global Forwarding (Colombia) S.A.S. seeks an exceptional candidate to fill the position of Air Freight Team Manager. This role is critical in ensuring seamless logistics operations, driving team performance, and delivering excellent customer experiences.
As a seasoned professional with expertise in logistics and air freight management, you will oversee a team of export and import specialists, providing guidance and training to optimize their tasks and ensure alignment with global processes and KPI achievements.
The successful candidate will have outstanding communication skills, both written and verbal, in English (B2-C1) and Spanish. They will be able to work collaboratively with cross-functional teams to drive service excellence initiatives and foster strong relationships with business partners and customers.
Key Responsibilities:
- Manage, develop, lead, and oversee a team dedicated to providing exceptional support and ensuring optimal customer experience.
- Organize, plan, and facilitate the day-to-day work of a team of AFR Freight Export and Import Operations Specialists.
- Provide functional, analytical, and strategic support to the Service Delivery Head in a proactive and timely manner.
- Maintain permanent interaction with the BP and customers to address any service adjustments or business opportunities.
- Collaborate with cross-functional teams to support service excellence initiatives.
- Analyze existing working procedures and propose improvements to increase efficiencies and added value.
- Monitor progress through periodic reports to ensure timely closure of jobs resulting in achievement of KPIs.
- Develop IKOs/KPIs with team members and manage individual performance.
Requirements:
- Bachelor's degree in administration, international business, finance, or related fields.
- Min 5 years of relevant experience, with at least 3 years of experience leading teams.
- Excellent verbal and written communication skills & business skills in English (B2-C1) and Spanish.
- Teamwork and autonomy.
Benefits:
- Annual performance bonus.
- Type of Contract: Indefinite - Directly with DHL Colombia.
- Food Allowance.
