Operations Manager

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Pearl A tiempo completo
About the Role:

Pearl is seeking an exceptional Operations Manager to lead business operations, manage customer fulfillment logistics, and drive special projects. As a key member of our team, you will optimize internal processes, address operational bottlenecks, and ensure efficient data management.

This is a strategic role that requires expertise in systems management, data analysis, and automation. You will be responsible for planning and collecting data, analyzing trends, and maintaining clear documentation. Additionally, you will handle financial transactions, coordinate deliveries, and oversee installation.

As an Operations Manager at Pearl, you will have the opportunity to work with a network of independent service technicians, focusing on exceptional service and customer satisfaction. Your work will directly contribute to streamlining operations, improving customer satisfaction, and supporting the company's expansion efforts.

Key Responsibilities:

  • Data Management: Plan and collect data, analyze trends, and ensure accurate documentation.
  • Operation Management: Optimize internal processes and address operational bottlenecks.
  • Customer Fulfillment Logistics: Handle financial transactions, coordinate deliveries, and oversee installation.
  • Tracking and Solving Customer Issues: Address customer issues with spa products, manage payments, and ensure service quality.
  • Special Projects: Plan and execute new initiatives, including retail expansions and brand launches.

Requirements:

  • Expertise in systems management, data analysis, and automation.
  • Passion for using data to solve business problems and tell compelling stories.
  • Proven ability to identify and automate inefficiencies.
  • Up-to-date knowledge of the latest software tools.
  • Quick learner who can easily master new tools and technologies.


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