Quality Assurance Expert
hace 4 días
Job Overview
We are seeking a highly skilled Quality Assurance Expert to join our team at Wear The Shield. This role is responsible for ensuring the highest level of quality across multiple accounts, working closely with agents and clients to monitor performance, provide actionable feedback, and maintain exceptional standards.
Key Responsibilities
- Monitor and evaluate agent performance across 5-10 clients.
- Maintain an in-depth understanding of client-specific policies and standards.
- Analyze data and generate reports to identify opportunities for improvement.
- Coach agents, share insights, and help them grow.
- Collaborate with teams to maintain exceptional agent and client satisfaction.
Required Skills and Qualifications
- At least 1 year of experience in a WFH/BPO setup or equivalent.
- Proficient in Google Sheets, Slack, Gorgias, Shopify, and Zendesk.
- Strong understanding of e-commerce and client-specific standards.
- Exceptional attention to detail with sharp analytical and problem-solving skills.
- Ability to coach agents effectively and provide actionable feedback.
- Collaborative team player who thrives under pressure and can manage multiple accounts.
Benefits
- $5/hour pay rate.
- Paid Time Off.
- Comprehensive Health & Dental Insurance.
- Holiday Bonus.
- Work from Home flexibility.
- Opportunities for Advancement.
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