Technical Account Specialist

hace 2 semanas


Medellín, Antioquia, Colombia Genius Sports A tiempo completo

About Genius Sports

Genius Sports is a leading provider of data-driven solutions for the sports and media industries. We connect sports, brands, and agencies through cutting-edge technology.

About the Role

We are seeking a highly skilled Technical Account Specialist to join our team, focusing on the technical execution of platform features, troubleshooting issues, and ensuring seamless campaign automation.

Key Responsibilities

  • Automate social media advertising campaigns using our native platform tools.
  • Define technical requirements for custom campaign use cases.
  • Understand and manage the integration of campaign automation solutions with social media platforms.
  • Provide technical support to the commercial team.
  • Analyze and review data points from APIs and internal databases.
  • Collaborate with the product team to identify, report, and troubleshoot platform bugs.
  • Support the commercial team in client conversations.

Requirements

  • Quick learner with strong problem-solving skills.
  • 4-5 years' experience in ad operations or technical operations.
  • Technical aptitude to troubleshoot campaign automation tools.
  • Excellent communication skills in English and Spanish.
  • Strong organizational and multitasking abilities.
  • Collaborative mindset with a proactive approach.
  • Proficiency in Excel or Google Sheets.

Preferred Attributes

Basic understanding of APIs and JSON files.Basic knowledge of HTML, SQL, JQ, or any other coding languages.Experience with ticketing systems like Jira or ZenDesk.Knowledge of media tracking solutions like web pixels or MMPs.

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