Empleos actuales relacionados con Technical Support Specialist - Medellín, Antioquia - SD Solutions
-
Technical Support Specialist
hace 2 semanas
Medellín, Antioquia, Colombia Tipalti A tiempo completo**About Tipalti**We are a well-funded, late-stage fintech company backed by high-profile investors. Our 2021 Series F funding round raised over $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, we are one of the most valuable private fintech companies in the world.**Job...
-
Technical Support Specialist
hace 2 días
Medellín, Antioquia, Colombia beBee Careers A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support organization, you will be responsible for ensuring that customers receive prompt and effective technical assistance.Your primary focus will be on resolving technical issues efficiently and effectively, working closely with our...
-
Technical Support Specialist
hace 19 horas
Medellín, Antioquia, Colombia beBee Careers A tiempo completoWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing daily, project-based technical support to production and sales departments.You will facilitate company-wide technology rollouts, assist project managers and external contributors in troubleshooting issues...
-
Technical Support Specialist
hace 1 semana
Medellín, Antioquia, Colombia Cyzerg A tiempo completoAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at Cyzerg. As a Help Desk Support, you will be responsible for delivering exceptional customer service and technical support to our clients.Key Responsibilities:Provide hardware and software support to end-users.Install, configure, and troubleshoot Windows client operating...
-
Technical Support Specialist
hace 4 días
Medellín, Antioquia, Colombia beBee Careers A tiempo completoAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our support function, you will play a vital role in ensuring a seamless experience for our customers.Your primary responsibility will be to provide timely and effective solutions to customer inquiries, both proactive and reactive. This will involve...
-
Shopify Technical Support Specialist
hace 1 semana
Medellín, Antioquia, Colombia Agileengine, Llc. A tiempo completoCompany OverviewAward-winning custom software solutions provider AgileEngine is one of the fastest-growing companies in the US and a top-ranked dev shop according to Clutch. We create innovative solutions that help companies across various industries change millions of lives.Job DescriptionWe are seeking an experienced Shopify developer to join our team as a...
-
Technical Support Specialist
hace 1 día
Medellín, Antioquia, Colombia beBee Careers A tiempo completoJob Description:As a Technical Support Specialist, you will be responsible for providing technical assistance to employees with various computer hardware and software issues. You will work in a fast-paced startup environment where you will be the first point of contact for employees seeking help.The ideal candidate will have excellent communication and...
-
Technical Support Intern
hace 4 días
Medellín, Antioquia, Colombia beBee Careers A tiempo completoAbout the JobWe are looking for a motivated and detail-oriented junior IT support specialist to join our team. As a junior IT support specialist, you will be responsible for providing technical support to internal users, maintaining equipment and systems, and participating in project implementations.Key ResponsibilitiesProvide technical support and...
-
Technical Application Support Specialist
hace 3 días
Medellín, Antioquia, Colombia beBee Careers A tiempo completoKey Responsibilities:Manage second-level application support for various software solutionsCreate and monitor support requests with our ticketing tool to ensure prompt issue resolutionFilter and fix issues, escalating if necessary to maintain high-quality supportEvaluate communication with development teams in Europe to align on technical requirementsAnalyze...
-
Technical Support Specialist
hace 21 horas
Medellín, Antioquia, Colombia beBee Careers A tiempo completoAs a Technical Support Specialist, you will be responsible for providing first-level technical support to clients via phone, email, or chat. Your goal will be to resolve critical issues that negatively impact the customer experience, particularly those affecting checkout or store access.Key Responsibilities:Provide timely and professional responses to...
Technical Support Specialist
hace 2 semanas
At SD Solutions, we are looking for a talented Technical Support Engineer to join our team.
The successful candidate will take ownership of technical escalations and serve as the central point of contact for various operational teams. Their primary focus is to assist customers in maximizing the use of our global financial automation platform, ensuring seamless business operations.
Key Responsibilities:
- Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support and Customer Success teams.
- Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact.
- Provide expert technical support on Accounts Payable (AP), Procurement, and Expenses-related issues.
- Diagnose and troubleshoot ERP-related technical issues, including integrations with other systems.
- Work closely with team leadership to identify emerging issues before they become widespread.
- Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability.
Requirements:
- 3+ Years of Experience: Experience in roles such as Technical Support, Product Support, or customer-facing technical roles.
- Database and Troubleshooting Experience: Proven skills with relational databases and SQL, along with proficiency in handling MongoDB for troubleshooting.
- API Integration Experience: Experience troubleshooting API integrations and familiarity with tools like Postman.
- Workflow Understanding and Communication: Ability to understand complex workflows and effectively communicate solutions across R&D, Product, and customer-facing teams.
- Global and Remote Collaboration: Experience working with remote team members, including those based in the U.S. and Israel.
- Troubleshooting and Problem-Solving Skills: Excellent analytical abilities with a strong customer-centric mindset.
- Communication Skills: Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanations.
