Quality Assurance Specialist
hace 2 semanas
**About the Role**
We are seeking a highly skilled Quality Assurance Specialist to join our team in Medellin, Colombia.
As a Senior Evaluation Analyst, you will be responsible for monitoring and evaluating customer interactions, ensuring that they meet established quality standards.
You will work closely with our Quality Leadership and Delivery teams to identify areas for improvement and develop strategies to enhance program performance.
Key Responsibilities:
- Monitor and evaluate customer interactions, including calls, emails, and chat sessions.
- Analyze data to identify trends and areas for improvement.
- Collaborate with stakeholders to develop and implement process improvements.
- Participate in calibration sessions and call listening exercises to ensure scoring consistency.
**Required Skills and Qualifications:**
- Bachelor's degree in a related field.
- 2+ years of experience in quality assurance or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
**Benefits:**
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
**Location:**
Cra. 50 #38a-185, Rincon Santos, Bello, Antioquia, Colombia.
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