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Contact Center Operations Director
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UnifyCX is a pioneering global business process outsourcing company, providing cutting-edge solutions to clients worldwide. Born from the integration of GlowTouch and Collective Solution, we leverage advanced AI technologies to deliver exceptional customer experiences and drive operational efficiency for our clients.
With a presence in the U.S., Colombia, Dominican Republic, India, Honduras, and the Philippines, UnifyCX is positioned as a trusted partner for businesses seeking reliable and high-quality solutions.
At UnifyCX, we empower our employees to bring their unique skills to the table, contributing to a company that values collaboration, creativity, and diversity.
Job Summary
We are seeking a seasoned Senior Operations Manager to join our team in Barranquilla, Colombia. The ideal candidate will have a proven track record of leading cross-functional teams and driving business growth through operational excellence.
Responsibilities
The Senior Operations Manager will be responsible for:
- Providing inspired leadership by overseeing the day-to-day and strategic operations of multiple accounts.
- Partnering with departments in the organization and client success managers to drive overall performance and results.
- Identifying opportunities for improvement and implementing strategies to achieve business objectives.
Requirements
To be considered for this role, candidates must have:
- A minimum of 5 years of proven operations manager experience.
- Strong analytical and problem-solving skills.
- Excellent leadership and management abilities.
- Ability to work independently and as part of a team.
- Excellent communication skills, both written and verbal.
- Proficient in Microsoft Office package.
- Experience in Six Sigma methodology preferred.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Ability to acquire and maintain an in-depth knowledge of company operations, systems, contract guidelines, and other required policies and procedures.
- Ability to handle confidential information in a professional manner.
