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IT Problem Management Director
hace 2 semanas
The role of a Problem Manager is to own and manage the Problem Management process, ensuring alignment with organizational objectives.
Candidates should have solid experience in problem management, IT service management (ITSM), or IT operations. They should also possess strong knowledge of the ITIL framework and best practices, as well as root cause analysis methodologies.
- Candidates will be responsible for conducting thorough root cause analysis for recurring incidents to identify and resolve underlying issues.
- They will collaborate with incident managers, service owners, and technical teams to implement long-term solutions.
- Track and document all problems, resolutions, and workaround strategies in ITSM tools.
The ideal candidate will have strong analytical and communication skills to collaborate effectively with cross-functional teams.
