Job Responsibilities:

The successful candidate will be responsible for managing accounts receivable, investigating and resolving complex account management issues, and negotiating resolutions. You'll also escalate high-risk situations and propose resolution plans to improve efficiency.

Main Tasks:

1. Investigate and resolve complex account management issues related to billing and finance.
2. Determine reasons for late payments and negotiate resolutions in line with company guidelines.
3. Escalate high-risk situations and propose resolution plans to improve efficiency.
4. Document and update weekly accounts receivable reports, including payment updates and overall account statuses.
5. Manage specialized billing and custom billing/third-party charges.
6. Credit & Collections calls with clients to discuss account statuses, concerns, and questions.
7. Identify and suggest process improvements to enhance efficiency and accuracy.

Requirements:

• Minimum of 6 months of experience in customer care, collections, or accounts receivable.
• Strong communication and negotiation skills.
• Excellent organizational skills and attention to detail.
• Ability to analyze and resolve account discrepancies efficiently.
• Familiarity with specialized and third-party billing systems is a plus.
• Proficiency in Microsoft Excel and other account management tools.
• Ability to work collaboratively within a team environment.

What We Offer:

We offer a competitive salary, clear career development opportunities, regular merit-based increases, and performance bonuses.