Senior Cybersecurity Specialist

We are seeking a highly skilled Sr Security Engineer to join our team at Fortra. As a key member of our Security Operations Center, you will be responsible for ensuring the health and performance of our security appliances deployed to customer environments.

• Subject Matter Expert (SME): Serve as the SME for all SOC related appliance maintenance, upgrades, and technical bridge between the SOC and Development teams.
• Technical Troubleshooting: Respond to sensor alarms, customer tickets, or SOC analyst escalated tickets, and deploy new versions of appliance software.
• Customer Collaboration: Work closely with customers to schedule maintenance windows and own the health of Alert Logic WAF appliances.
• Documentation and Knowledge Sharing: Develop and improve knowledge base articles (KBAs) and other operational documentation for the benefit of our customers and internal teams.
• Performance Monitoring: Monitor virtual and physical appliances for health and performance issues and serve as an escalation point for more advanced health and performance issues.
• Team Collaboration: Work with Security Operations Center colleagues and other technical teams to ensure that customer queries are addressed promptly and according to Standard Operating Procedures, Customer Management Processes, and World Class Customer Service.
• Professional Development: Contribute to the continuous development of the team through documentation, direct training, and external training recommendations.
• Process Improvement: Influence the prioritization of other teams' tasks to ensure prompt resolution of customer affecting issues such as bugs, defects, and feature requests.
• Leadership and Mentorship: Work with SOC Leadership to ensure that team members are appropriately coached and mentored, and maintain the performance, security, and software currency of our fleet.
• Product Familiarity: Maintain familiarity with our ever-growing and improving catalog of products and services.
• Mentorship and Guidance: Be a mentor to less senior members of the team and produce customer-facing reports and guidance documentation.

• Technical Expertise: Demonstrate the ability to troubleshoot and diagnose commonplace production application, system, and network issues to provide rapid remediation within a collaborative environment.
• Ownership and Accountability: Strong belief in ownership, from identification, through resolution and validation of operational issues.
• Team Player: A team player willing to take on any task and share knowledge.
• Attention to Detail: A detail-oriented working style and a desire for continuous improvement.
• Communication Skills: Great communication skills, including the ability to relay technical information at any level.
• Customer Service: Excellent customer service skills.
• Technical Certifications: Intermediate Linux, Network, and/or Cloud Architecture Certification (examples: LPIC2, Cisco CCNA/P, AWS SysOps Admin – Associate).
• Security Certifications: Any level security certifications a plus.
• Experience: 5+ years' experience as an IT/network engineer or cloud/datacenter engineer.
• Linux Command Line Experience: Intermediate to advance Linux command line experience REQUIRED.