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The Carrier Onboarding Specialist plays a crucial role in the Customer Success department at Sworkz. As an Onboarding Specialist & Account Manager of assigned accounts, your primary responsibility is to ensure seamless onboarding experiences for our clients. This involves developing relationships with clients, their employees, and agents, and providing them with the necessary support to get the most out of our platform.
You will be responsible for collecting product feedback to diagnose technical or onboarding issues and proactively monitoring account activity to ensure retention and growth of accounts. Additionally, you will develop best practices to consistently increase active client accounts and growth.
Your Key Responsibilities:
- Develop relationships with clients, their employees, and agents.
- Monitor account activity to ensure retention and growth.
- Develop best practices to increase active client accounts.
