Service Excellence Manager
hace 7 días
Four Seasons is a leading luxury hospitality company that operates across the globe. Our commitment to excellence in service and quality has earned us a reputation as a leader in the industry.Job Summary
This role requires an experienced professional to identify and capitalize on opportunities to enhance guest experiences in all hotel outlets. The successful candidate will work collaboratively with departmental managers to develop and implement processes that ensure seamless execution of service.
Key ResponsibilitiesGuest Experience Improvement
The ideal candidate will:
- Analyze guest feedback to identify trends and areas for improvement.
- Work with hotel staff to develop and implement solutions to enhance guest experiences.
- Monitor and report on the effectiveness of these initiatives.
Team Leadership and Development
The selected candidate will:
- Oversee and implement Hotel Guest Experience initiatives and ideas.
- Provide coaching and guidance to the Experience Assistant team.
- Ensure that all team members adhere to Four Seasons standards, policies, and procedures.
Requirements
To succeed in this role, you should possess:
- A degree in hospitality management or a related field.
- At least 3 years of experience in similar roles within the hotel industry.
- Exceptional leadership and communication skills.
- Ability to work effectively in a fast-paced environment.
Benefits and Rewards
Four Seasons offers a range of benefits and rewards, including competitive salary, comprehensive training and development opportunities, and more.
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