Service Excellence Manager

hace 7 días


Cartagena de Indias, Bolívar, Colombia Four Seasons Hotel A tiempo completo
Company Overview

Four Seasons is a leading luxury hospitality company that operates across the globe. Our commitment to excellence in service and quality has earned us a reputation as a leader in the industry.Job Summary

This role requires an experienced professional to identify and capitalize on opportunities to enhance guest experiences in all hotel outlets. The successful candidate will work collaboratively with departmental managers to develop and implement processes that ensure seamless execution of service.

Key Responsibilities

Guest Experience Improvement

The ideal candidate will:

  • Analyze guest feedback to identify trends and areas for improvement.
  • Work with hotel staff to develop and implement solutions to enhance guest experiences.
  • Monitor and report on the effectiveness of these initiatives.

Team Leadership and Development

The selected candidate will:

  1. Oversee and implement Hotel Guest Experience initiatives and ideas.
  2. Provide coaching and guidance to the Experience Assistant team.
  3. Ensure that all team members adhere to Four Seasons standards, policies, and procedures.

Requirements

To succeed in this role, you should possess:

  • A degree in hospitality management or a related field.
  • At least 3 years of experience in similar roles within the hotel industry.
  • Exceptional leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.

Benefits and Rewards

Four Seasons offers a range of benefits and rewards, including competitive salary, comprehensive training and development opportunities, and more.



  • Cartagena de Indias, Bolívar, Colombia Four Seasons A tiempo completo

    About Our TeamWe are a dynamic collective of individuals who strive to create unforgettable experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.Our team members worldwide foster a world-class employee experience and company culture, empowering each other to deliver exceptional guest experiences.At Four...


  • Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels And Resorts A tiempo completo

    About the TeamAt Four Seasons, we believe in creating memorable experiences for our guests and communities. As a Guest Experience Manager, you will be part of a dynamic team that is dedicated to delivering exceptional guest experiences and contributing to the success of our hotel.Key ResponsibilitiesDevelop and implement strategies to enhance the overall...

  • Front Office Manager

    hace 1 día


    Cartagena de Indias, Bolívar, Colombia Collective Hospitality A tiempo completo

    Collective Hospitality Somos la escena de viajes para el aventurero de la próxima generación. Con más de 70 propiedades únicas y llenas de energía en el sudeste asiático, América del Sur y Central, te ofrecemos Slumber Party, Bodega Hostels, Path y Socialtel Resorts; cada una un parque de experiencias épicas diseñadas para los audaces, sociales y...

  • Account Manager Service

    hace 2 semanas


    Cartagena de Indias, Bolívar, Colombia Trane Technologies A tiempo completo

    If you are a person with a disability and need assistance applying for a job, please submit a request. At Trane Technologies TM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at...

  • Rental Manager

    hace 2 semanas


    Cartagena de Indias, Bolívar, Colombia Be Lagom A tiempo completo

    Rental Manager We are seeking a highly organized and proactive on-site Rental Manager to oversee the management and rental operations of two high-end properties in Marbella.This role is ideal for someone with experience in luxury property management, short-term rentals, and hospitality.The position is part-time and can be structured as a freelance invoiced...

  • Media Planning Manager

    hace 7 días


    Cartagena de Indias, Bolívar, Colombia Bluelight Consulting A tiempo completo

    Media Planning & StrategyWe are seeking a highly skilled Media Planning Manager who can develop and execute effective media plans that meet client goals and target audiences.The role involves:Conducting in-depth research and analysis to identify optimal media channels and strategiesDetermining budget allocation across channels based on performance and...

  • Senior Product Manager

    hace 2 semanas


    Cartagena de Indias, Bolívar, Colombia Microsoft A tiempo completo

    Are you an experienced product management leader looking for an opportunity to have outsized impact across multiple products?Are you passionate about hyperscale cloud services, using data to drive decisions, and helping to foster a data culture across teams?Can you envision telling the story of the core platform behind the world's leading productivity...


  • Cartagena de Indias, Bolívar, Colombia Be Lagom A tiempo completo

    About Be LagomWe are a luxury property management company seeking an experienced Rental Manager to oversee the day-to-day operations of our high-end properties in Marbella. Job Description The ideal candidate will have proven experience in property management, hospitality, or luxury short-term rentals. Strong organizational and multitasking skills are...


  • Cartagena de Indias, Bolívar, Colombia Easyfx A tiempo completo

    Business Development Manager Are you passionate about making international money transfers easy and accessible?EasyFX is expanding again by hiring two Business Development Managers to help us drive growth.About the Role: We're looking for motivated sales professionals with a passion for cross-border payments and FX.This is your opportunity to start the year...


  • Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels And Resorts A tiempo completo

    About the OpportunityWe are looking for a skilled Guest Experience Manager to join our team at Four Seasons. In this role, you will have the opportunity to make a real impact on our guests' experiences and contribute to the success of our hotel.Key ResponsibilitiesIdentify opportunities for guest-centric experiences across all hotel outlets.Develop and...


  • Cartagena de Indias, Bolívar, Colombia Microsoft A tiempo completo

    Are you an experienced product management leader looking for an opportunity to have outsized impact across multiple products?Are you passionate about hyperscale cloud services, using data to drive decisions, and helping to foster a data culture across teams?Can you envision telling the story of the core platform behind the world's leading productivity...


  • Cartagena de Indias, Bolívar, Colombia Be Lagom A tiempo completo

    About Be LagomWe are a leading luxury property management company dedicated to delivering exceptional experiences for our guests. As a Rental Manager, you will be responsible for overseeing the daily operations of our high-end properties in Marbella. Job Summary We are seeking a highly organized and proactive Rental Manager to join our team. The ideal...


  • Cartagena de Indias, Bolívar, Colombia Tiny Village Colombia, S.A.S. A tiempo completo

    TVC Boating is a provider of chartering services, offering unforgettable experiences in Cartagena.We pride ourselves on delivering top-quality service, safety, and professionalism.As we continue to grow, we are seeking a highly organized and proactive Boating Operations Supervisor to oversee all aspects of boat operations and ensure exceptional service...


  • Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...


  • Cartagena de Indias, Bolívar, Colombia Sophos Solutions A tiempo completo

    **¿Por qué nosotros?**Solidez financiera, estabilidad laboral, crecimiento profesional y multiculturalidad; somos una empresa con presencia a nível mundial desde Latam USA e india nos especializamos en soluciones de software con socios como Mambu, Oracle, Microsoft o AZURE; buscamos un IT Consultant, Service o Delivery Manager bilingue para soporte a...


  • Cartagena de Indias, Bolívar, Colombia Bluelight Consulting | DevOps & Software Development A tiempo completo

    At Bluelight Consulting, we are on a mission to design and develop innovative technology that enhances users' lives. As a leading software consultancy, our team excels in delivering exceptional service to clients while focusing on quality and customer satisfaction.We are seeking an experienced Digital Media Strategist who can craft high-performing campaigns...


  • Cartagena de Indias, Bolívar, Colombia Bluelight Consulting A tiempo completo

    About Our CompanyAt Bluelight Consulting, we pride ourselves on delivering exceptional service to our clients while fostering a collaborative and enriching work environment. Our team is dedicated to creating cutting-edge applications that meet the evolving needs of our clients. We are committed to excellence and strive to be at the forefront of innovation in...

  • Guest Experience Manager

    hace 2 semanas


    Cartagena de Indias, Bolívar, Colombia Four Seasons Hotel A tiempo completo

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...


  • Cartagena de Indias, Bolívar, Colombia Four Seasons Hotel A tiempo completo

    About Four SeasonsWe are a collective of individuals who strive for excellence in creating exceptional experiences for our guests, residents, and partners through luxury with genuine heart. Our team members around the world are committed to delivering outstanding service and fostering a world-class employee experience and company culture.Job...


  • Cartagena de Indias, Bolívar, Colombia Estorelabs A tiempo completo

    **Welcome to Estorelabs**We're a dynamic team of ecommerce experts, working with global brands to drive innovation and success. As our next Account Director, you'll lead our Americas operations, manage client relationships, and drive business development.Job Description:Lead our Americas team, setting goals and objectives and inspiring them to achieve...