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Sales and Engagement Specialist

hace 1 semana

Bogotá, Bogotá D.E., Colombia PeakXV A tiempo completo

About the Role:

At PeakXV, we are seeking an experienced Sales Development Representative to join our team. This role involves guiding potential customers through the initial stages of the sales process, understanding their needs, and facilitating their transition to the sales team.

Key Responsibilities:

  1. Lead Qualification: Promptly respond to inbound leads via email, chat, or phone calls. Assess their requirements, challenges, and readiness to engage with the sales process.
  2. Consultative Engagement: Engage in consultative conversations to comprehend leads' pain points and goals. Educate them about Clevertap's features and benefits to determine alignment with their needs.
  3. Lead Nurturing: Guide leads through the initial stages of the buying process by providing relevant information, resources, and product demonstrations. Maintain regular communication to keep leads engaged.
  4. Collaboration with Sales Team: Work closely with account executives or sales managers to seamlessly transition qualified leads. Provide comprehensive insights gathered during initial interactions.
  5. Documentation and Follow-Up: Maintain meticulous records of lead interactions in Clevertap's CRM system (Salesforce.com). Consistently follow up to ensure a smooth handoff of qualified leads to the sales team.
  6. Continuous Improvement: Analyze inbound lead trends, identify areas for process enhancement, and propose strategies to boost conversion rates.

Requirements:

  1. Languages: Fluent English and Spanish.
  2. Experience: Previous experience in customer-facing roles, preferably in sales or customer support within the SaaS or technology industry.
  3. Communication Skills: Strong verbal and written communication skills to effectively engage with inbound leads and articulate Clevertap's value proposition.
  4. Product Knowledge: Solid understanding of Clevertap's SaaS platform and the ability to convey its features, benefits, and unique selling points.
  5. Empathy and Patience: Ability to understand leads' needs, exhibit empathy, and patiently guide them through the sales process.
  6. Organizational Skills: Capability to manage multiple leads simultaneously and maintain accurate CRM records.
  7. Team Collaboration: Willingness to collaborate with the sales team and other departments to ensure a seamless customer experience.

What You'll Do:

  • Engage with potential customers to understand their needs and qualify leads.
  • Provide consultative guidance to leads throughout the sales process.
  • Work closely with the sales team to transition qualified leads.
  • Maintain accurate records of lead interactions.
  • Analyze lead trends and identify opportunities for improvement.

Why Join Us:

  • Be a part of a global growth stage startup.
  • Work in a fast-paced, dynamic environment where your contribution matters.
  • You are passionate about technology and its impact on the high growth mobile technology space.
  • Innovate at scale, with learning opportunities.

About CleverTap:

CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino's, Levis, Jio, Papa John's, Zomato, Kotak Bank, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB – the world's first purpose-built database for customer engagement, offering speed and cost efficiency at scale.

Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.