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Scheduler - Workforce Optimization

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo
Job Overview

The Workforce Management Scheduler is responsible for forecasting workload, creating schedules, and ensuring adequate staffing coverage to meet operational demands.

This role involves analyzing data, monitoring real-time adherence, and making adjustments as needed to optimize workforce efficiency.

  1. Proficiency in workforce management tools such as NICE, Verint, Aspect, or similar software is required.
  2. Experience in workforce management, scheduling, or related roles is essential.
  3. Strong analytical and problem-solving skills are necessary for success in this position.

A strong attention to detail and data accuracy is also crucial in this role.