Senior Technical Installation Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Intergame Ltd A tiempo completo

Job Summary:

 

We are seeking a highly skilled Senior Technical Installation Specialist to join our team in Colombia. As a key member of our operations, you will be responsible for delivering on-site and virtual training to external stakeholders on the installation and repair of gaming hardware products.

 

Main Duties & Responsibilities:

  • Conduct hands-on technical training classes related to the installation and repair of gaming hardware products for external customers.
  • Support customers by learning customer-specific requirements to enhance training programs.
  • Track all training and testing data, and provide status reports and training wrap-up reports to management.
  • Facilitate Remote Training Sessions using MS Teams.
  • Participate in special projects that have a clear link or benefit to training, as assigned.
  • Advise on the product and how best to market and position it.

 

Requirements:

- Degree in Information Technology / Product and Software Development or similar.

- 3 years' experience in Product Training.

- 3-5 years of experience working in a casino or Gaming environment installing, troubleshooting, and maintaining equipment required.

- Demonstrated ability to troubleshoot and service electronic and electromechanical equipment.

- Experience in virtual sports gaming/betting would be advantageous.

- Technical aptitude, professional presentation skills, and superior customer service skills required.

- Experience and basic knowledge of the software development industry.

 

Compensation Package:

The estimated annual salary for this role is approximately $80,000 USD, depending on experience and qualifications. A comprehensive benefits package, including health insurance, retirement plan, and paid time off, is also offered.



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