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Director of Client Success
hace 2 semanas
- Job Description:
- As the Senior Operations Manager, you will oversee the delivery of high-quality service across all client interactions. Your primary responsibility will be to lead strategic initiatives within the operations department, focusing on enhancing service delivery, optimizing operational efficiency, and maintaining compliance with quality standards.
- Key Responsibilities:
- Provide leadership and direction to the Client Partnership Managers, ensuring alignment with Tier1usa's strategic objectives and service standards.
- Work with the Partnership Quality Director to oversee all aspects of quality and compliance within the operations department, ensuring all client interactions meet Tier1usa's high standards.
- Develop and implement strategic plans to enhance operational efficiency and service delivery. Monitor and evaluate the effectiveness of these strategies, making adjustments as necessary.
- Oversee the management of client relationships, ensuring high levels of satisfaction and retention. Act as a senior point of escalation for complex client issues.
- Monitor, analyze and drive performance metrics for the operations department. Provide guidance and support to ensure all team members meet or exceed performance expectations.
