Senior Quality Assurance Specialist

hace 2 semanas


Colombia Mentor Community Services A tiempo completo

About Us

Mentor Community Services, a leading provider of home and community-based specialized health care, believes that every person has the right to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

Job Overview

This Quality Improvement Specialist role offers a dynamic environment where no day is ever the same as the next. As a key member of our team, you will be supporting our mission and making a meaningful impact on the lives of those we serve.

Key Accountabilities

  1. Provide quality assurance/improvement technical assistance and subject matter expertise with local process improvement initiatives.
  2. Verify implementation of effective strategies for improvement designed to measure and improve outcome measures.
  3. Monitor quality improvement goals and track outcomes and measurements.
  4. Review incident data and prepare and analyze trended reports for management.
  5. Conduct incident report training and technical support in a region.
  6. Perform internal investigations of incidents and/or allegations.
  7. Conduct audits and support operations to prepare for licensing/certification reviews.

Essential Qualifications

  1. Bachelor's degree or an equivalent combination of education and experience.
  2. Three years' experience in quality improvement or other related social services field is required.
  3. Current driver's license, car registration, and auto insurance.
  4. Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines.
  5. Excellent communication and customer service skills.
  6. A commitment to quality in everything you do.


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