Senior Quality Assurance and Control Director

hace 2 semanas


Medellín, Antioquia, Colombia Rvstaffing A tiempo completo

A rapidly growing company, RedValley, is seeking an experienced Senior Quality Assurance and Control Director to lead our quality assurance efforts. In this role, you will be responsible for ensuring that our services meet top-quality standards by conducting audits and analyses, and collaborating with cross-functional teams to deliver exceptional service. The ideal candidate will have a strong background in quality assurance, leadership experience, and excellent communication skills.

Key Responsibilities:
  • Develop and implement QA processes to ensure services meet standards and client needs
  • Create audit plans and guides to validate service functionality
  • Identify and report defects found during audits or process development
  • Continuously refine QA&C processes to improve service quality
  • Collaborate with teams, such as Operations, Data Analysts, and others, to ensure clear requirements and effective QA coordination

The successful candidate will bring the following qualifications:

  • Strong spoken and written English (B2+)
  • 3+ years of experience in Quality Assurance, and quality control
  • 2+ Years in a leadership position
  • Proven experience in a managerial or supervisory QA role
  • Experience in the relevant industry (e.g., BPO, healthcare, legal) is highly preferred
  • Strong understanding of industry-specific regulatory requirements (e.g., CMMI, ISO regulatory requirements)
  • Demonstrated leadership skills with the ability to manage, train, and develop QA teams effectively
  • Strong problem-solving skills, with the capacity to make critical decisions under pressure
  • Excellent communication and interpersonal skills for cross-functional team collaboration
We Offer:
  • Fully remote work opportunities
  • Flexible working hours
  • One-of-a-kind company values and teamwork culture
  • Meaningful mission and challenging work
  • Private health insurance for you plus a family member
  • Discounts on lunch with our partnered restaurants

Salary: $40,000 - $60,000 per year (based on location and experience).
The language required for this job is English.
This is a full-time job opportunity.



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