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Data Insights Specialist
hace 1 semana
Improvado is a leading AI-powered marketing intelligence platform trusted by global enterprises. We simplify complex data for marketing teams, enabling smarter budget decisions and campaign optimization.
Your Impact
As a Data Insights Specialist, you'll be the frontline hero for marketers, resolving critical data problems that drive their strategic decisions. Your work ensures our platform delivers accurate, actionable insights—directly impacting client success and product evolution.
Key Responsibilities
- Investigate complex data challenges, tracing issues from source to SQL transformations.
- Engage & Empower Customers: Communicate via Helpdesk (Jira) and sometimes using video calls (Google Meet), turning technical roadblocks into trust-building moments.
- Drive Product Excellence: Collaborate with Engineering, Product, and Customer Success teams to escalate bugs and shape solutions.
- Become a Platform Expert: Master Improvado's tools (SQL) and marketing APIs (Facebook, Reddit) to deliver swift, accurate resolutions.
- Build Knowledge: Document recurring cases to streamline future troubleshooting.
What You Bring
- Technical Proficiency: 1+ year in technical support or a similar role.
- SQL skills (SELECT, filtering, aggregates); familiarity with window functions or ClickHouse/Postgres is a plus.
- Customer-First Mindset: Passion for translating technical details into clear, empathetic solutions.
- Collaborative Spirit: Thrive in cross-functional teams and fast-paced environments.
- Fluent English: Communicate complex ideas clearly to global clients.
Why Work with Us
- Remote-first culture with asynchronous collaboration and results-driven hours.
- Shape the Future: Work directly with enterprise clients and influence a product used by industry leaders.
- Generous Time Off: 27 days PTO + US holidays
- Vibrant Culture: Join a dynamic team that values innovation and collaboration.
Ready to Transform Marketing Intelligence?
