Operations Coordination Specialist

hace 4 semanas


Medellín, Antioquia, Colombia Accommodations Plus International A tiempo completo

Job Summary
Accommodations Plus International is seeking a skilled Operations Analyst to join our team. This role is responsible for ensuring the smooth operation of our crew accommodation solutions, streamlining the entire crew planning process, and elevating the crew layover experience.

Key Responsibilities

  • Monitor and analyze systems, phone calls, emails, and messages to minimize the impact on customers.
  • Report any issues affecting operations to the leader and prioritize tasks accordingly.
  • Communicate effectively with internal and external stakeholders to ensure clear and constant information flow.
  • Maintain fluidity and continuous information for the next work shift.
  • Perform other tasks as requested by the hierarchical superior or supervisor.

Requirements

  • Minimum 1 year of experience in operations or airline crew scheduling.
  • Bachelor's degree from an accredited college or university.
  • Strong computer skills, especially in Microsoft Office products, particularly Excel.
  • Ability to effectively manage workloads in a fast-paced atmosphere.
  • Exceptional verbal and written communication skills.
  • Outstanding relationship management and customer service orientation skills.
  • Familiarity with political, social, and cultural differences between countries, people, and cultures.
  • Ability to work afterhours based on business demand.
  • Proficiency in multiple languages, preferably Portuguese or Spanish.

Work Environment

This position operates in a professional office environment, using standard office equipment such as computers, phones, photocopiers, and fax machines.



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