Global Optimization Lead
hace 1 día
Transforming Healthcare through Optimization
Baxter is a leading medical innovation company that has been pioneering significant medical advancements for over 85 years. We are committed to improving healthcare outcomes for millions of patients worldwide.
As a Global Optimization Manager, you will play a critical role in managing optimization efforts for customer service shared service. You will lead a global team of specialists who investigate operational deficiencies and design improvements and implement systems and/or tools. Your focus will be on identifying and managing value-driven projects that represent efficiency gains and cost savings.
Your Key Responsibilities:
- Lead the performance of Optimization Specialists and develop and maintain methods and systems for measuring project performance.
- Identify and address gaps in customer service processes, including cross-functional workstreams within supply chain.
- Deliver clear and concise project updates to senior leadership and partner with Commercial and ISC leadership to collaborate with all functional areas and manage implementation.
- Conduct root cause analyses and utilize six sigma-lean principles for improvement and optimization of customer service teams globally.
- Design and monitor continuous improvement projects utilizing lean methodologies and execute defined strategies to ensure cost containment, cost savings, productivity, and efficiency objectives are met in advocacy of a consistent effortless customer experience.
Requirements:
- Bachelor's degree in a relevant field, such as Engineering, Computer Science, or Business Administration.
- Minimum of 5 years of experience in Customer Services and leading global projects related to process optimization.
- Certification in Lean is a plus.
- Advanced level of English.
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