Global Optimization Lead

hace 1 día


Cali, Valle del Cauca, Colombia Baxter A tiempo completo

Transforming Healthcare through Optimization

Baxter is a leading medical innovation company that has been pioneering significant medical advancements for over 85 years. We are committed to improving healthcare outcomes for millions of patients worldwide.

As a Global Optimization Manager, you will play a critical role in managing optimization efforts for customer service shared service. You will lead a global team of specialists who investigate operational deficiencies and design improvements and implement systems and/or tools. Your focus will be on identifying and managing value-driven projects that represent efficiency gains and cost savings.

Your Key Responsibilities:

  • Lead the performance of Optimization Specialists and develop and maintain methods and systems for measuring project performance.
  • Identify and address gaps in customer service processes, including cross-functional workstreams within supply chain.
  • Deliver clear and concise project updates to senior leadership and partner with Commercial and ISC leadership to collaborate with all functional areas and manage implementation.
  • Conduct root cause analyses and utilize six sigma-lean principles for improvement and optimization of customer service teams globally.
  • Design and monitor continuous improvement projects utilizing lean methodologies and execute defined strategies to ensure cost containment, cost savings, productivity, and efficiency objectives are met in advocacy of a consistent effortless customer experience.

Requirements:

  • Bachelor's degree in a relevant field, such as Engineering, Computer Science, or Business Administration.
  • Minimum of 5 years of experience in Customer Services and leading global projects related to process optimization.
  • Certification in Lean is a plus.
  • Advanced level of English.


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