Field Service Engineer

hace 1 mes


Colombia Agfa-Gevaert A tiempo completo

Agfa HealthCare, a leading global provider of diagnostic imaging and healthcare IT solutions, is seeking a skilled Field Service Engineer to join its team. As a Field Service Engineer, you will be responsible for providing remote and on-site hardware and software maintenance of Agfa HealthCare products, as well as implementing activities for ongoing projects.

Key Responsibilities:

  • Installation, remedial, and preventive maintenance of Agfa and other OEM products.
  • Strong Healthcare Integration knowledge and global standards like HL7, DICOM, IHE, etc.
  • Programming skills are a requirement.
  • Global hardware and virtualization skills are a requirement.
  • Review of basic equipment operational function with the customer to meet training obligations during installations.
  • Perform system administration as required. Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction.
  • Develop solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel, and outside vendors and support teams.
  • Insures maximum uptime, performance, and efficiency of all Agfa systems.
  • Installs software, hardware, and executes performance analysis as needed.
  • Defines problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques.
  • Escalations: Initiate and follow all issues escalation processes and to keep the customer and management informed as to the status of the escalation.
  • Document all service activities on a daily basis and maintains customer issues lists.
  • Negotiate satisfactory resolution to end-users at multiple levels (technicians, radiologists, physicists, and all levels of management).
  • Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment).
  • Responsible for unrolling, maintaining, and repairing IT products, such as PCs, working stations, printers, terminals, and corresponding hardware.
  • May be involved in upgrading existing systems and providing routine maintenance.
  • All tasks are expected to be executed in accordance with quality standards and technical procedures, leading to a high degree of client satisfaction.

Requirements:

  • Engineer degree or in a technology field or an equivalent combination of education and relevant healthcare IT experience.
  • 2 or more years previous work experience in a technical customer support role working with mission critical IT systems. PACS, RIS is highly desired.

Preferred Skills:

  • Knowledge of networking and operating systems (Linux and Windows), databases (Oracle and SQL), remote connectivity, security, and digital medical image processing.
  • Previous knowledge of Agfa software or similar industry PACS, RIS or EI8, hospital workflow, and a demonstrated capability to learn cutting-edge new technologies.
  • Excellent computer skills including MS Office, Lotus Notes, and Internet-based knowledge management systems.
  • Excellent oral, written, and interpersonal communications skills.
  • Proven organizational and time management skills.
  • Demonstrated experience adapting to change and managing priorities.
  • Strong customer service skills in interacting with both internal and external customers.
  • Excellent understanding of the technical services business, product launch process, and healthcare environment.
  • Must be eligible to travel overnight both within the Latam, US, Canada, and Europe.
  • Experience with and understanding of HL7 and DICOM.
  • Ability to travel 30% to 75%, depending upon geographic location and business needs.
  • Install and modify Agfa and 3rd party products.
  • Troubleshoot Agfa and 3rd party products, also repair and replace on-site and remotely.
  • Assist R&D and HQ in problem solving and risk analysis.

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

If you want to be part of this experience, we'll take you there


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