Support and Development Lead Latam
hace 7 días
We are seeking a Support and Development Lead to join our team in the Latam region. As a key member of our team, you will be responsible for supporting clients, developing their skills, and driving business growth.
This is an exciting opportunity to join our team and contribute to our mission of delivering the most complete understanding of consumer buying behavior.
Main Responsibilities:
- Develop and execute strategies to drive client satisfaction and loyalty.
- Collaborate with cross-functional teams to address client concerns and resolve issues.
- Provide training and support to clients on product enhancements and best practices.
- Lead RfP/RfI negotiations to secure new business and grow existing relationships.
- Partner with global Customer Care and regional leadership to prioritize client needs and deliver results.
Requirements:
- Senior manager current position.
- +5 years of relevant experience.
- Experience in NielsenIQ in Core products: RMS and/or CPS (Mandatory previous experience in the company).
- Advanced English level (B2-C1).
- Solid sales skills and personal interest in client management, relationship building.
- Networking skills.
- Basic technical knowledge (Ops/DS).
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