AWS Cloud Solutions Specialist
hace 7 días
At Amazon, we're looking for a highly skilled Technical Account Manager to join our team. As a key member of our Enterprise Support organization, you will be responsible for providing exceptional customer service and technical expertise to our enterprise customers in LATAM.
Key Responsibilities:- Provide support to resolve inquiries from enterprise customers regarding AWS services or cloud infrastructure.
- Conduct analysis and present periodic reviews of operational performance to customers.
- Ensure AWS environments remain operationally healthy while reducing cost and complexity.
- Foster trusting relationships with customers, understanding their business needs and technical challenges.
- Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
- Work directly with AWS global engineering and service teams to resolve customer issues.
The ideal candidate will have 5+ years of hands-on experience with operational parameters and troubleshooting for two or more of the following areas: Infrastructure, Systems Administration, Networking, DevOps, Compute, Storage, Database, Big Data and Analytics, Application-level services, Serverless, or Applications Development in a distributed systems environment.
A Bachelor's Degree in Computer Science, Engineering, Math, or related discipline is required, or equivalent work experience. The candidate should be able to communicate effectively in English within technical and business settings.
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